Medical Front Office Receptionist

Come Join Overstory Health as a Medical Front Office Receptionist in Boston, MA

Overstory Health is a newly launched startup building world-class, patient-centric Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs for individuals with high-acuity mental health needs. Our mission is to make compassionate, connected behavioral healthcare more accessible when people need it most. With a clinical model validated by McLean Hospital, we provide comprehensive psychiatric, therapeutic, and community reintegration services that help individuals achieve stability, connection, and confidence both during and after the program. As a growing organization, we offer an exciting opportunity to shape our care model, contribute to our mission, and grow your career as we expand.

About the Role

We are seeking a dedicated and personable Medical Front Office Receptionist to join our team. As the first point of contact for patients and visitors, you will play a key role in creating a welcoming, supportive, and efficient environment at our clinic. Your responsibilities will include managing phone calls, scheduling appointments, verifying insurance information, and supporting daily administrative tasks. This is an opportunity to make a positive impact in a dynamic and innovative healthcare setting.

Key Responsibilities

• Greet and Assist Patients and Visitors: Provide a warm and professional welcome, ensuring a positive experience from the moment they walk in.
• Manage Front Desk Operations: Answer phone calls, respond to inquiries, and direct messages to the appropriate staff members.
• Schedule Appointments and Maintain Calendars: Coordinate patient schedules, confirm appointments, and handle rescheduling as needed.
• Handle Patient Check-In and Check-Out: Verify demographic and insurance information, process forms, and ensure accurate documentation for billing and records.
• Support Administrative Tasks: Manage incoming mail, maintain office supplies, and assist with clerical duties to support smooth clinic operations.

What Success Looks Like

• Patients and visitors feel welcomed, respected, and supported from their first interaction.
• The front desk runs efficiently, ensuring seamless scheduling, check-ins, and check-outs.
• Accurate and timely documentation supports smooth billing and compliance processes.

Qualifications

• Location: Lives in the Boston metropolitan area.
• Schedule: Monday-Thursday, 8:00 AM - 5:00 PM (W2 position, full-time, up to 40 hours per week).
• Education: High school diploma or equivalent.
• Experience: Minimum of 1 year as a receptionist in a medical clinic, hospital, or similar healthcare environment; or 3 years of comparable front office experience in a non-healthcare setting.
• Skills: Strong customer service and communication skills, with the ability to multitask and manage a fast-paced environment.
• Technology: Proficiency in Google applications, with a willingness to learn job-specific software (e.g., Slack, Zoom, Electronic Health Records).
• Preferred: Experience working with medical professionals and confidence interacting with a diverse patient population.

Why Join Overstory Health?

• Make a Meaningful Impact: Help create a welcoming environment that supports individuals during critical times.
• Collaborate with Experts: Work alongside dedicated healthcare professionals passionate about improving mental health outcomes.
• Grow with Us: Enjoy opportunities for career development and advancement as we expand.

Compensation & Benefits

• Competitive base salary and performance incentives
• Flexible time off policy (FTO)
• Comprehensive health insurance with no waiting period (medical, dental, vision)
• Short- and long-term disability coverage at no cost to employees
• 401(k) with company match up to 4% of income
• Supplemental benefits

Apply now and be part of a mission-driven organization dedicated to transforming mental health care.