New

Sr. Director, Product Management – Hub Services

Cincinnati, Ohio, United States; New York City, NY; Remote, US

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Location: Cincinnati, New York City OR Remote

Travel Required: Less than 20%

Job Summary 

PatientPoint is seeking a strategic and commercially minded Senior Director, Product Management – Hub Services to lead the vision, strategy, and execution of a point-of-care solution designed to improve specialty drug access and patient engagement through hub services integration.

This leader will operate as a senior product executive within the organization, responsible for defining and scaling a high-impact product offering at the intersection of provider workflows, patient access, and pharmaceutical partnerships. You will own the product strategy, roadmap, and performance outcomes—ensuring strong alignment across Product, Engineering, Sales, Marketing, Provider Network Development, Operations, Legal/Compliance, and Executive stakeholders.

This role combines modern product management leadership with deep domain expertise in hub services, specialty pharmacy, and patient access solutions.

What You’ll Do 

Define and Own Product Strategy

  • Craft and communicate a compelling product vision aligned to PatientPoint’s strategic priorities and market opportunity within hub services and specialty access. Translate that vision into a clear roadmap of sequenced bets tied to measurable customer and business outcomes.
  • Define and track KPIs tied to product-market fit, time-to-market, therapy access impact, customer adoption, and financial performance to ensure disciplined execution and measurable value creation.

Drive Commercial Growth & P&L Accountability

  • Develop and evolve the business case for Hub Services solutions, including market sizing, pricing strategy, partnership models, and buy-vs-build decisions. Own product-level performance including adoption, revenue growth, retention, margin contribution, and long-term expansion.
  • Establish and cultivate strategic partnerships within the hub services, specialty pharmacy, and life sciences ecosystem to strengthen integration, accelerate adoption, and create long-term competitive differentiation.

Lead End-to-End Product Lifecycle

  • Oversee product discovery, MVP validation, launch, and scale. Ensure initiatives are grounded in real provider and pharmaceutical customer needs, regulatory requirements, and operational feasibility.
  • Develop and launch an MVP in partnership with select providers and pharmaceutical stakeholders to validate product-market fit, refine the value proposition, and iterate prior to full-scale commercialization.
  • Ensure all solutions meet applicable healthcare regulatory and compliance standards, including privacy, reimbursement, and access requirements within regulated pharmaceutical and provider environments.

Champion Modern Product Practices

  • Embed empowered team principles and continuous discovery into the Hub Services product area. Ensure disciplined prioritization, outcome-based KPIs, experimentation, and data-informed iteration.

Partner Cross-Functionally to Scale

  • Collaborate closely with Engineering, UX, Sales, Marketing, Network Development, Compliance, Operations, and Finance to deliver a compliant, scalable solution with strong go-to-market alignment.

Advance Portfolio-Level Impact

  • Influence broader product portfolio prioritization and long-term innovation strategy, ensuring Hub Services capabilities integrate seamlessly with PatientPoint’s platform and adjacent solutions.

Build and Develop Product Leadership

  • Model strong product thinking, structured decision-making, and customer-centric leadership across teams.


What We Need

Product Leadership Experience

  • 10+ years of progressive product management experience, with at least 5 years in senior leadership roles overseeing complex, revenue-generating healthcare solutions.
  • Proven success leading complex, cross-functional product initiatives from strategy through commercialization.
  • Demonstrated P&L ownership or strong commercial accountability for revenue-generating products.
  • Deep expertise in outcome-driven product development and continuous discovery.
  • Experience scaling products in B2B healthcare technology, digital health, or regulated environments.

Hub Services/Domain Expertise

  • Strong understanding of specialty drug access, hub services models, specialty pharmacy ecosystems, and provider workflows.
  • Familiarity with patient access programs, prior authorization processes, reimbursement pathways, and pharmaceutical engagement models.
  • Experience operating within regulated healthcare environments, including compliance considerations.
  • Ability to navigate partnerships across pharma manufacturers, hub providers, specialty pharmacies, and provider offices.

 Desired Qualifications

  • Bachelor’s degree in Business, Healthcare Administration, Computer Science, or related field required.
  • MBA or advanced degree preferred.
  • Experience in high-growth or private equity-backed healthcare environments is a plus.
  • Familiarity with Agile development practices and modern product lifecycle management.

What You'll Need to Succeed

  • You operate at both strategic and executional altitudes, connecting long-term vision to near-term impact.
  • You balance customer empathy with commercial discipline.
  • You thrive in complex, regulated ecosystems and bring clarity to ambiguity.
  • You build trust across commercial, operational, and technical stakeholders.
  • You elevate the product management craft while delivering measurable business outcomes.
  • You are energized by building new solutions that create meaningful impact for patients, providers, and partners.

Base Salary Band: $193,300-$283,600

Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.

 

#LI-ED1 #LI-Remote

About PatientPoint: 
PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. 

Latest News & Innovations: 

  1. Named A Best Place to Work! Read More
  2. Mike Walsh, COO answers "What Makes a Great Leader". Read More
  3. Recognized on Vault’s Top Internship List. Read More

What We Offer: 
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

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