Account Manager

About Paytient:
We’re on a mission to help people better access and afford care.  

Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.

Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan.  This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.

How you can help

We are expanding our Account Management Team with a highly talented Account Manager.  Our customers are employers and health plans who are offering Paytient to their employees or health plan members.

We define Account Management as owning all phases of the customer lifecycle – from onboarding through renewal.  You will manage the exchange of information between our customers and our internal teams. Accordingly, you will partner closely with our Product, Engineering, Sales, Marketing, and Ops teammates to ensure that our product experience is effortless and solving the needs of clients we serve.

We’re looking for a self-starter who loves listening, anticipating, and building partnerships – both internally and externally.  The Account Manager wears many hats in a fast-paced environment managing a large book of employers, each at various phases of the customer lifecycle. 

Responsibilities

• Manage the customer onboarding process end-to-end
• Manage the ongoing relationship with each of our customers to coordinate their use of Paytient to the customer-defined business goals and desired outcomes
• Synthesize & communicate key customer feedback internally with Product & Engineering teams to help shape our product roadmap
• Own the renewals process for customers

About you

• You excel at growing and nurturing customer relationships, simultaneously driving each customer relationship towards their next milestone
• You are an expert multitasker with impeccable organization skills.  For each account in your book, you can reliably maintain the focus of individual customer goals, and the steps needed to get them there
• Your superpower is the ability to understand the why behind customer requests, and work across internal teams to devise creative solutions to achieve the desired outcome while aligning with internal bandwidth & resource constraints
• You love learning new things and are comfortable flexing beyond the scope of your immediate role, if need be
• You have 2+ years of experience within a relationship management role (Sales, Customer Success, Client Success, Account Executive, etc)
• You are comfortable running renewals
• You have experience with technical implementation & support roles
• Healthcare experience is a definite plus

Benefits We Offer: 

• Medical, dental and vision insurance
• $4,150 annual HSA contribution
• Paytient Health Payment Account (HPA)
• Monthly lifestyle spending stipend
• 33 days of annual PTO
• 401k plan access with a 4% employer match
• 16 weeks of fully-paid parental leave
• Stock options in Paytient
• ...and more!

Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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