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In-Region Quality Control Specialist, Soft Goods (Vietnam)

Ho Chi Minh, Vietnam

About Peak Design

The purpose of Peak Design is to create happy, meaningful lives for the people that work here. We believe this purpose can only be achieved when self-actualizing, highly stoked people enthusiastically step into (or log onto) the Peak Design office every day. Our purpose and our mission go hand-in-hand and we encourage and celebrate authenticity and the unique perspective each of our employees brings. We’re a close-knit team that thrives on mutual respect and the belief that every voice matters—especially when it’s got something interesting to say.
 
We make radical, meticulously-engineered gear for detail-obsessed people. Our backpacks, travel bags, camera gear, and phone accessories are used dang-near everywhere. If you’ve visited Machu Picchu, Tokyo, or an REI store in the last 10 years, you’ve been within ogling distance of a Peak Design product.
 
Alongside our award-winning gear is a brand that truly reflects who we are as people—passionate about design, deeply caring about our environmental and social impact, unafraid to speak up, radically transparent, and generally down to clown. Whether we’re explaining a product, running a sale, launching a nonprofit, sponsoring a film, or razzing the biggest company on Earth, we do it with our trademark honesty, warmth, and wit. Through our products and our brand, we aim to create delight, and leave this world better than how we found it.

ABOUT THE ROLE

Are you passionate about building the best possible soft goods? We are looking for a driven, creative, and fun-loving Quality Control Specialist to join our team and help us redefine the world of soft goods.

As a Quality Control Specialist, you will be responsible for ensuring the successful mass production of our existing and new soft goods product designs. You will collaborate closely with our soft goods product operations team, designers, Project Managers, external manufacturers, and suppliers to ensure that our lifetime guaranteed products are built to last. You will also be responsible for AQL inspections per outgoing shipment, maintaining, troubleshooting, and improving our existing product lines.

We are looking for someone who is passionate about building top-of-the-line gear that is functional, beautiful, and cost-effective. You will also be responsible for staying up-to-date on the latest trends in soft goods design. We believe that soft goods can be both functional and beautiful, and we are committed to creating products that meet the needs of our customers while also pushing the boundaries of design. If you are someone who is passionate about soft goods and who is excited to be a part of a team that is redefining the world of soft goods, we encourage you to apply.

Join our team and help us make the world a better place, one carry solution at a time.

RESPONSIBILITIES

  • Inspect all outgoing shipments to ensure they meet our quality standards. This includes conducting visual inspections of all outgoing shipments, using AQL (Acceptable Quality Level) standards to determine the number of defects that are acceptable in a shipment, and documenting any defects that are found.
  • Review IQC/OQC programs for factory and major vendors, and identify areas for improvement. This includes ensuring that our incoming quality control (IQC) and outgoing quality control (OQC) programs are in place and being followed, and identifying any areas where the programs can be improved.
  • Update quality control documents to reflect changes in production or ECOs. This includes updating quality control documents to reflect any changes in production or engineering change orders (ECOs), and ensuring that all relevant documentation is up to date and accessible to the appropriate personnel.
  • Investigate root causes of quality issues and implement corrective actions. This includes working with the factory to investigate the root causes of quality issues, implementing corrective actions, and ensuring that the corrective actions are effective and that the quality issues do not recur.
  • Organize and maintain critical documentation and communications related to product manufacturing. This includes organizing and maintaining critical documentation and communications related to product manufacturing, ensuring that all relevant documentation is up to date and accessible to the appropriate personnel.
  • Communicate with Peak Design product operations on the status of production and identify potential issues early on. This includes communicating regularly with Peak Design product operations on the status of production, providing feedback on the quality of our products as they are being manufactured, and identifying any potential issues early on.
  • Stay up-to-date on the latest trends in soft goods design and manufacturing, and work with designers and engineers to implement improvements. This includes staying up-to-date on the latest trends in soft goods design and manufacturing, and working with our designers and engineers to implement improvements that will help us to create the highest quality products possible.
  • Develop test plans, execute them, and analyze results to ensure new product designs meet performance requirements. This includes developing test plans that are specific to each product design, executing the test plans, and analyzing the results to ensure that new product designs meet our performance requirements.

ABOUT YOU

You have over five years of experience in overseas manufacturing, with years of hands-on experience working to develop soft goods products. You’re a skilled manager with the ability to lead teams, but also have the technical aptitude and experience to navigate complex manufacturing processes and quality challenges at all levels. 

Required attributes

  • Passionate about your work, detail-oriented and analytical.
  • Able work independently and as part of a team, and have excellent communication and interpersonal skills.
  • Able to work under pressure and meet deadlines, and be willing to travel.
  • Up-to-date on the latest trends in soft goods design and manufacturing.
  • Creative and innovative, with a keen eye for quality.
  • A problem-solver with a proven ability to identify and resolve quality issues.
  • A team player with a strong work ethic and a commitment to excellence.
  • Dedicated to creating the highest quality products possible.

Skills

  • Proven team leadership and communication skills.
  • Fluent in English, both written and verbal.
  • Understanding of quality assurance standards and statistically-based quality control standards (AQL, GRR).
  • Experience with mechanical design and manufacturing 
  • Passion for gear (e.g., photography, outdoor products) and strong opinions on product quality.

Preferred Qualifications

  • You use and care a lot about gear (photography, outdoor, or other passion areas). 
  • You have strong opinions about the products that you use in your life and enjoy debating what makes these products great.
  • You’re a systems thinker and love optimizing workflow and efficiency - you are capable of navigating surprise roadblocks with rational thinking and problem solving

ADDITIONAL REQUIREMENTS

  • Must legally reside and work in Vietnam.
  • Ability to work on-site at our factories

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