Customer Success Manager

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:  

As a Customer Success Manager for Japan, you will be responsible for managing and expanding relationships with military and governmental agencies across Japan. Your mission will be to act as our main point of contact for our customers during their time with Planet’s contract life cycle and own your focus on customer retention and satisfaction.  You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows for applications.

The ideal candidate will have experience working with Japanese military and/ or government agencies, and a strong ability to navigate complex government structures, decision-making processes, and interagency relationships. The ability to identify and build connections between ministries and stakeholders will be key to driving adoption and impact across government initiatives.

This is a full-time, remote position based in Japan.

Impact You’ll Own:

• Build and maintain strong, long-lasting relationships with government customers, ensuring they achieve their mission objectives using Planet’s products.
• Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells.
• Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows.
• Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback.
• Work closely with sales, product, and marketing teams to support customer needs, case studies, and events.
• Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success.

What You Bring:

• Ability to successfully manage customer relationships.
• 4+ years of experience in Customer Success, Account Management, or a related field
• Good working knowledge of GIS, remote sensing, and Earth observation technologies.
• Excellent verbal and written communication skills in Japanese
• Proficiency in English, the language of the company.
• Experience working with Japanese government agencies, as well as enterprise customers
• Experience working cross-functionally with sales, product, and technical teams.
• Excellent problem-solving skills with a proactive mindset
• Ability to multitask and prioritize job requirements
• Willingness to travel.

What Makes You Stand Out:

• Customer Success or Account Management experience serving Japanese military and/or government customers.
• Understanding of Japanese government agencies, their procurement processes, and key initiatives related to defense & intelligence, and emergency management.
• Experience with platforms like ArcGIS, QGIS, or Google Earth Engine.
• Active armed forces reserve or veteran as a relevant intelligence professional

Application Deadline:

August 31, 2025 by 23:59 Pacific Daylight Time (PDT)

Export Control Requirements:

This position requires access to export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate’s ability to access all applicable export-controlled information without additional export licensing being required by the Bureau of Industry and Security and/or the Directorate of Defense Trade Controls.

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off 
• Employee Wellness Program 
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity 
• Volunteering Paid Time Off

#LI-REMOTE

Why we care so much about Belonging. 
We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work.  If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply!  At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description.  We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts.  We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. 

EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations: 
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

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Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.