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Senior Product Manager - AI CRM

Lehi, Utah

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

As a Senior Product Manager at Podium, you will be responsible for the delivery of an AI-centric CRM designed specifically to help local businesses capture and convert more leads. You will own the product vision, strategy, and roadmap for a nascent CRM in an industry hungry for innovation. Collaborating closely with cross-functional teams, you'll drive the successful launch of CRM features. You will engage with customers weekly, use data to inform strategic business decisions, and leverage AI to disrupt the industry.

Job Responsibilities:

  • Own the AI-centric CRM product vision, strategy, and roadmap.
  • Drive adoption and usage of Podium’s CRM.
  • Work with go-to-market teams to drive successful launch of CRM features.
  • Collaborate with customer-facing teams to understand user pain points and inform CRM roadmap.
  • Engage weekly with customers to identify needs and gather CRM feedback.
  • Develop a deep understanding of how Podium users interact with–and value–CRM tools.
  • Collaborate with engineering and design to deliver a best-in-class AI-centric CRM experience.
  • Work across product teams to ensure all products with CRM needs are supported.
  • Partner closely with integration teams to enable the CRM as a robust integration surface.
  • Use competitive market, product, and business data to inform CRM development investments.
  • Present a coherent CRM product vision and strategy to internal and external stakeholders.

About You:

  • 4+ years of product management experience.
  • Early adopter of AI tools and visionary about how AI impacts the future of software interaction.
  • Proven track record delivering measurable results through product launches.
  • Entrepreneurial mindset with a bias toward ownership and impact.
  • Adept at assessing and adjusting resources to optimize outcomes for the business.
  • Self-starter with the ability to independently initiate and drive projects with minimal guidance.
  • Strong collaboration skills and ability to work across the organization.
  • Ability to analyze and leverage data to make informed decisions.
  • Able to create focus for the development team.

Benefits:

  • Open and transparent culture 
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan with competitive company matching
  • Bi-annual swag drops with cool Podium gear and apparel 
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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