Back to jobs

Senior Product Designer

Pomelo’s mission is to increase financial access and empowerment for immigrants and their loved ones back home. 

We are proud to be the first financial technology platform to combine consumer credit and global remittances. Our product solves the worst aspects of money transfer by empowering our customers to use credit rather than cash. At the same time, we help immigrants establish their financial future in their new country by building positive credit history with their existing remittance obligations and financially include their loved ones in emerging economies with access to modern financial instruments.

We’re a team of ~45 and are growing our San Francisco headquarters. Our investors include Keith Rabois of Khosla Ventures (formerly of Founders Fund, CEO at Opendoor, former COO of Square), Kevin Hartz (Co-founder/CEO of Xoom and Eventbrite) of A* Capital, The Chainsmokers, The Weeknd, and more.

Your Role

As a Senior Product Designer at Pomelo, you'll be at the heart of creating meaningful and delightful experiences that bring together user needs and business goals. Your mission is to design clear, user-friendly, and engaging product experiences that help our customers and build trust over time. You’ll have the opportunity to work across the entire customer journey, from the moment potential customers first hear about Pomelo to supporting our returning customers with their money transfer needs. Your designs will be driven by customer insights and data, whether from qualitative research or experiment results.

In this individual contributor role, you’ll report directly to our VP of Product and collaborate closely with our Lead Product Designer. As the second product designer to join our team, you’ll play an important role in shaping Pomelo’s design culture and processes.

While your main focus will be on product design, we encourage you to be an advocate for all aspects of design at Pomelo, including marketing and brand-related projects. You’ll partner with various teams across the company, becoming a trusted collaborator with colleagues in product management, engineering, growth, marketing, and analytics.

Primary Responsibilities

  • Holistic Design Thinking: Consider complex systems, empathize with users, and understand business goals to create insightful, effective, and delightful consumer experiences.

  • Design & Validation: Create and validate designs through sketches, prototypes, and testing. Determine the information architecture and flow for product features, create high-fidelity visuals, and collaborate with colleagues to ensure a high-quality implementation and user experience.

  • Collaborative Work: Thrive in a fast-paced, collaborative environment, working with product managers, engineers, growth marketers, and analysts to prioritize and build impactful experiences.

  • Design System Development: Help build and maintain our design system, advocating for scalable design solutions that move seamlessly from discovery to delivery. Use the right tools at the right moments to maximize impact.

  • Culture & Process Building: Contribute to the growth and development of our design culture, processes, and use of tools.

  • Design Advocacy: Be a passionate champion for design, proactively identifying opportunities, forming strong opinions, and advocating to bring them to life.

What We’re Looking For

  • Experience: A minimum of 6 years in a professional product design role as an individual contributor.

  • Portfolio: An outstanding portfolio that showcases your expertise in user experience, interaction, and visual/user interface design for consumer products.

  • Fintech Design Experience: Experience in designing for user-facing fintech products.

  • Project Leadership: Proven experience in taking design projects from discovery and iteration through to delivery, shipping high-quality experiences.

  • Process Flexibility: An understanding of the end-to-end design process, with the ability to adapt and modify the process based on project and team needs.

  • Data-Driven Design: Experience in driving research and using qualitative and quantitative data to inform design decisions.

  • Collaboration: Strong collaboration skills, able to work effectively with designers, product managers, engineers, and other cross-functional team members.

  • Adaptability: Resourceful, adaptable, and comfortable navigating the challenges of a dynamic early-stage startup environment.

  • Decision-Making: Ability to balance trade-offs and make thoughtful decisions on what can be done now vs. later, ensuring a meaningful balance between quality and speed.

  • Communication: Excellent communication skills, with the ability to explain, educate, and persuade. You should be comfortable presenting, leading meetings, and writing clearly to drive understanding.

  • Leadership & Teamwork: Strong leadership abilities and a team-oriented mindset.

  • Systems Thinking: A systems thinker who can connect different aspects of the customer experience to create a cohesive product journey.

  • Craftsmanship: Strong skills in visual, interaction, written, and systems design.

  • Design Judgment: Excellent design judgment and taste.

  • Education/Experience: A B.A/B.S. in Graphic Design, Human-Computer Interaction, Computer Science, or a related field/equivalent experience.

Ideal Qualifications

  • Fintech Experience: Previous experience with money transfer, consumer credit, or consumer fintech products.

  • Startup Experience: Experience working in an early-stage startup.

Company Values

  • Earn the Trust of Our Customers
  • Be Relentless
  • Integrity in Every Language
  • Show Our Work
  • Leadership at Every Level

Benefits and Perks (FTE)

  • ❤️ A meaningful mission and an opportunity for direct societal impact. We’re putting real money back in the hands of the people who need it most and helping immigrants and their families realize the American dream.
  • 👥 An amazing team and culture. You’ll have peers from both top tech companies (e.g. Cash App, Google, Twitter, Uber) and other successful startups (e.g. Affirm, AfterPay, MemSQL). We empower each other to do great work and continue growing.
  • 💪 Opportunity for major impact, learning, and growth.
  • 🏥 Platinum-level health insurance (medical, dental, vision) — with 100% covered by the company for you and 50% for dependents. Assistance with life insurance. 
  • 👶 Parental leave for the primary or the secondary
  • 🌴 PTO: 3 weeks in your first year, 4 weeks thereafter, plus national holidays
  • ✈️ $1,500 annual travel stipend
  • 😌 $300 annual wellness stipend
  • 🚗 Pre-tax funds towards commuting costs
  • 🗺 Twice-a-year company retreats. Previous trips include skiing in Park City, getting sun and surf in Cabo, Mexico, and a cruise excursion to The Bahamas.
  • 🧳 After 4 years, eligible for a 4-week sabbatical
  • 🍽️ In Office Meals: Lunch, dinner, and snacks provided daily

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Pomelo’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.