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Field Security Analyst

San Francisco, United States

Who Are We?

Postman is the world's leading collaboration platform for API development. Postman's features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 30 million developers & 500,000 organizations worldwide use Postman today, and we continue to strive humbly towards our mission of 100 million connected developers & serving companies as they seek to innovate in an API-first world. Our customers are doing more and more astounding things with the Postman product every day, and as a result, we are growing rapidly.

We highly recommend reading The "API-First World" graphic novel to understand the bigger picture & our vision at Postman.

The Opportunity

As part of the Postman Security Assurance team, the Field Security team safeguards Postman's integrity and customer trust by enhancing security measures and promoting security awareness. We strive to support the sales organization through expert training, strategic alignment, and effective customer assurance activities, ultimately driving growth and maintaining a robust security posture. Reporting to the Field Security Manager, the Field Security Analyst is responsible for supporting sales enablement by ensuring the accurate and timely completion of customer-related requests, including questionnaires, contract reviews, and client meetings. This position also involves identifying trends, developing metrics, and preparing reports on Field Security activities.

What You’ll Do:

  • Collaborate with sales teams to handle all security-related customer requests promptly and accurately. This includes completing security questionnaires, conducting security reviews of customer contracts, and participating in virtual meetings with customers to address their security concerns.

  • Assist in effectively conveying our security posture to customers, addressing their concerns, and providing necessary documentation and information.

  • Oversee and maintain the security knowledge base, ensuring it is comprehensive, up-to-date, and a vital component of our customer assurance efforts.

  • Develop and deliver security training to sales and other relevant teams, ensuring they are well-equipped to discuss our security practices confidently.

  • Assist with the development and reporting of metrics relating to Field Security activities.

  • Work closely with Legal, Compliance, and Product teams to ensure consistent and comprehensive security practices and responses.

About You:

  • 3 - 5 years of experience in a security-related role, preferably in a field security or customer-facing security position.

  • Strong understanding of security principles, practices, and standards, with the ability to communicate technical concepts to non-technical audiences.

  • Exceptional customer service skills, with a focus on understanding and addressing customer security concerns and requirements.

  • Excellent verbal and written communication skills, capable of delivering clear and concise security information and training.

  • High attention to detail, ensuring accuracy and thoroughness in all security-related documentation and communications.

  • Ability to identify trends, develop metrics, and analyze data to inform decision-making and drive improvements.

  • Strong team player with the ability to work effectively across different teams and departments.

  • Proactive and resourceful in addressing challenges and finding effective solutions.

  • Flexible and able to thrive in a fast-paced, dynamic environment.

  • Relevant security certifications (e.g., CISSP, CISM) are a plus.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

What Else?

If the role is based in the greater San Francisco area, and the we are offering a base range of  $132,000 to $155,000 plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Salaries will vary outside of the listed metropolitan areas & the U.S.

Equal Opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

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