Technical Writer
Who Are We?
Postman is the world’s leading API platform, used by more than 35 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.
P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
The Opportunity
Would you like to write technical documentation that helps people use Postman to design, build, and test API projects? We are currently looking to expand our docs team with a technical writer who can learn API skills and synthesize that understanding into resources that help our incredible community succeed with Postman. Check out the Learning Center to see the kind of content you’ll be working on.
What You'll Do
- Own the docs for Postman Enterprise features for Identity and Access Management—you’ll be responsible for docs for Postman’s IAM features such as single sign-on, team management, security architecture, and other best practices docs to for IT professionals administering Postman.
- Plan documentation in conjunction with product release cycles—you’ll work with engineers and product managers to learn about a feature from specifications, user research, and most importantly through your own hands-on experimentation with the product
- Carry out editorial reviews on your docs teammates’ drafts—you’ll be providing constructive feedback that helps your colleagues to grow, as well as receiving it
- Deliver high-quality, accurate documentation that acts as an effective learning resource, aligns with content strategy guidelines, and represents the Postman product to community and customers
- Liaise with stakeholders across the company to establish and address docs needs
About You
- Minimum Bachelor’s degree plus 3+ years of technical writing or related field experience
- Problem solver—you take a broad view of the role your docs work plays within the organization and are comfortable with shifting priorities
- User empathy—maybe you’ve been involved in tech support, in a community or customer facing role, you’ve helped people learn tech skills, or you’ve sought user feedback on docs in the past
- Strong communicator—you’ve written technical material before, whether official documentation or just your own tutorials on tech skills you wanted to share, and your communication skills carry over into the way you engage with teammates
- Self-directed learner—you can pick up tech skills with minimum support and have a curiosity about learning development workflows and practices
- Experience using and documenting SaaS products, particularly docs for administrators and security professionals
- Distributed team member—you’re comfortable working within a diverse global team in multiple time zones
- Nice skills to have include experience with the Docs as Code/Docs like Code approach to documentation, writing Markdown-based content, working in an Agile environment, and using source control systems, especially Git.
This role is based in the greater San Francisco Bay area, we are offering a base salary range of $75,000.00 to $115,000.00 plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.
What Else?
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. If you have little ones in your family, the creche allowance can help in supporting your work-life balance. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.
At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Noida, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
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