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Technical Product Advisor

San Francisco, California, United States

Who Are We?

Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity 

Postman is looking for a Developer Advocate to join our Customer Success team. This is a unique role for someone who’s both technically curious and deeply customer-focused. You’ll work closely with our Head of CS and product teams to help our self-serve and smaller customers onboard successfully, get unstuck, and realize meaningful business outcomes with Postman.

This is not your typical “community evangelism” role. You’ll spend most of your time working directly with customers to answer questions, help with integrations, offer best practices, and jump in where needed to connect them to the right internal teams, whether that’s Support, Billing, Product, or Sales.

What You’ll Do

  • Proactively reach out to new and existing customers to help them onboard to Postman and get value quickly
  • Act as a technical advisor for customers, answering questions on APIs, assisting with integrations, and guiding them on usage patterns that drive results
  • Triage customer needs and route them to the right team for escalation: Sales, Support, Product, or Billing
  • Combine strategic 1:1 conversations with thoughtful 1:Many approaches to maximize your impact
  • Partner with a dedicated BDR to run targeted campaigns, refine messaging, and secure high-potential meetings
  • Handle a mix of cold outreach, inbound questions, and scheduled meetings via email, calls, or video
  • Build trust with both developers and engineering managers by being helpful, honest, and knowledgeable
  • Track and improve customer health by reducing churn and improving CSAT and activation metrics
  • Share insights with Product and CS teams to help us continually improve our onboarding, documentation, and product experience

About You

  • You have a technical background or strong technical aptitude. You are comfortable with APIs, integrations, and debugging
  • You’re a great communicator who enjoys speaking with customers and helping them solve problems
  • You’re curious, proactive, and not afraid to send a cold email or pick up the phone when something needs attention
  • You’re organized, responsive, and thrive in a fast-moving, cross-functional environment
  • You care deeply about helping customers succeed, not just in using the product, but in achieving real business outcomes
  • Resourceful, solution-oriented, and resilient. Comfortable experimenting with new strategies and learning from outcomes in a fast-paced environment.
  • Data-driven and confident using usage data to spot adoption gaps, surface growth opportunities, and guide strategy
  • 3+ years in a technical, customer-facing role (Solutions Engineer, Customer Success, Technical Account Management, or Developer Advocate)

What Success Looks Like

  • Reduced churn and improved activation rates for self-serve and small business, and startup customers
  • High CSAT scores and strong relationships with key accounts in the long tail
  • Clear, timely escalations to internal teams that lead to better customer outcomes
  • Product and CX feedback that makes Postman better for everyone

The reasonably estimated base salary for this role ranges from $xxx,xxx to xxx,xxx, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

 

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. 

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

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