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Professional Services Manager

San Francisco, California, United States

Who Are We?

Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

As the Head of Professional Services, you will be responsible for developing and leading a high-performing billable Professional Services team. Your role will be to design scalable service offerings, drive operational efficiency, and collaborate cross-functionally to align professional services with company goals. You will play a key role in building the services program from infancy, ensuring on-time, on-budget delivery of services, and fostering key partnerships to help services delivery. 

What You’ll Do

  • Develop and scale a globally distributed global team of Professional Services team, ensuring alignment with business objectives and customer needs.
  • Work closely with Sales and Technical Pre-Sales teams to scope professional services engagements, define success criteria, and set clear project expectations.
  • Collaborate with Customer Engineering, Sales, and Product teams to build packaged service offerings.
  • Define pricing, packaging, branding and sales playbooks to bring services to market.
  • Align services offerings to overall customer maturity framework.
  • Design and refine professional services packages that drive measurable value, collaborating closely with Sales, Product, and Customer Success teams.
  • Hire, train, and mentor a team of Solution Architects and Consultants, optimizing onboarding processes to accelerate time to productivity.
  • Define and implement KPIs, playbooks, and best practices to enhance service delivery, knowledge sharing, and process standardization.
  • Establish efficient documentation and knowledge-sharing processes to ensure alignment between Professional Services, Sales, Support, and Product teams.
  • Develop repeatability of services that can be scaled through a partner delivery ecosystem
  • Identify and activate strategic delivery partners.
  • Continuously identify inefficiencies in service delivery and implement process improvements to enhance quality and scalability.
  • Provide financial reporting of booking, revenue, utilization.

About You

  • 8+ years of experience in Professional Services, including 3+ years in a management or leadership role.
  • Proven track record of leading and scaling Professional Services or Solutions Architecture teams in a SaaS or technology-driven environment.
  • Strong background in technical services, customer success, and solution delivery, with a deep understanding of SaaS and cloud technologies.
  • Experience in defining and implementing service offerings, playbooks, and operational frameworks to drive efficiency and customer value.
  • Demonstrated ability to collaborate cross-functionally with Sales, Product, Engineering, and Support teams to drive alignment and business growth.
  • Excellent leadership, communication, and strategic thinking skills, with the ability to manage and develop high-performing teams.
  • Strong problem-solving abilities with a data-driven approach to decision-making and process optimization.
  • Experience in building services offerings and supporting business artifacts from infancy
  • Prior experience in managing services P&L.
  • Strong presentation skills.
  • Background in enterprise software or cloud technologies is highly desirable.
  • Bachelor's or Master’s degree in Computer Science, Engineering, or a related field.

Why Join Us?

  • Opportunity to lead and shape a growing Professional Services function in a high-impact role.
  • Work with cutting-edge technology and a passionate, customer-centric team.
  • Competitive compensation, benefits, and career growth opportunities in a fast-paced, dynamic environment.
  • Ability to influence and drive customer success, shaping long-term business outcomes.

If you are a strategic, results-driven leader passionate about customer success and operational excellence, we’d love to hear from you!

The reasonably estimated base salary for this role ranges from $230,000 to $280,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. 

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

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