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Customer Experience Manager, Executive Engagements

San Francisco, California, United States

Who Are We?

Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has offices in Boston, New York, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

We are seeking a strategic and customer-obsessed Customer Experience Manager to lead our Executive Engagements. This high-impact role is designed for a builder; someone who thrives at the intersection of customer relationships, cross-functional alignment, and brand storytelling. You’ll drive initiatives that deepen executive trust, elevate our thought leadership, and transform regional programs into global platforms.

This role is not just about managing events. This is about crafting meaningful customer experiences and content that generate insight, foster connection and advance strategic outcomes.

What You’ll Do

Executive Engagement & Advisory Board Leadership

  • Launch and co-lead Postman’s first Customer Advisory Board (CAB): recruiting key industry voices, setting agendas, and driving strategic dialogue that informs product direction
  • Build trusted relationships with strategic customers by facilitating transparent communication on product integration plans and our long-term roadmap vision
  • Cultivate board members into brand advocates and thought leaders who amplify our impact across the industry
  • Collaborate with internal and external stakeholders to ensure commitments are delivered on time and key milestones are clearly communicated throughout the year

Global Customer Experience Programs

  • Transform regional customer engagement events into a flagship global customer summit, with actionable insights, peer-to-peer learning, and cross-industry collaboration
  • Collaborate with cross-functional stakeholders to ensure consistency of messaging and experience across all touchpoints, from in-person to digital

Content Strategy & Event Enablement

  • Develop executive-level content, keynotes, session narratives, and discussion guides for events like CAB, Executive summits and POST/CON
  • Lead the strategy and execution of industry-focused executive experiences at major events—ensuring the voice of the customer is front and center
  • Partner with Sales and Customer Success to align engagement strategies with pipeline priorities, empowering teams to capitalize on timely opportunities
  • Partner with Marketing and PR to ensure brand campaigns are seeded with voice of customer support from Postman brand advocates
  • Operations & content strategy of Postman’s Executive Briefing Center, SFO HQ

About You

  • 5–8 years of experience in Customer Experience, Executive Engagement, Event Marketing, or related strategic roles.
  • Proven ability to lead cross-functional initiatives involving Sales, Product, Marketing, and Customer Success.
  • Exceptional storytelling and content development skills, with a knack for turning complex strategies into compelling customer narratives.
  • Strong executive presence and the ability to influence stakeholders at all levels—internally and externally.
  • Experience scaling regional programs into global initiatives.
  • Familiarity with tools such as Salesforce, Confluence, High Spot, Airtable, and Gainsight a plus.
  • Experience in managing Executive Briefing Centers a plus

The reasonably estimated base salary for this role ranges from $110,000 to $130,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. 

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

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