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Pre- Sales Engineer

New York City, New York

Who We Are:

At Prezzee, we’re more than just a digital gifting platform – we’re building human connections through unforgettable gifting moments. With over 1,000 brand partners globally, we’re transforming how people give and receive gifts. From our beginnings as a small Australian startup to becoming a global leader, we thrive on innovation, collaboration, and a deep commitment to making a real impact.

The Role:

Are you ready to play a key role in delivering innovative products and exceptional customer experiences? As a Presales Engineer at Prezzee, you'll be at the forefront of championing our products, collaborating across Engineering, Sales, Product, and customer teams. With a deep understanding of our technology stacks, you’ll tackle customer pain points, contribute to the product roadmap, and work closely with Engineering to deliver top-tier solutions. Your expertise will be key in ensuring we deliver the magic our customers expect, powering our ongoing success and growth.

 

We are in office Monday to Thursday, WFH Friday

 

What You'll Be Doing:

  • Collaborate with Sales to understand customer needs and develop customized solutions that address technical and business requirements.
  • Serve as the primary technical contact for clients in the US and UK, leading product demonstrations and technical discussions to showcase the value of Prezzee’s solutions.
  • Design tailored technical solutions that align with customer goals and demonstrate long-term value.
  • Maintain deep knowledge of Prezzee’s products to effectively communicate their benefits to customers and lead PoCs.
  • Address technical queries from customers and the sales team with clear, persuasive explanations.
  • Help develop ROI models and business cases that highlight the technical and commercial value of Prezzee’s solutions.
  • Assist in creating technical documentation (BOMs, SOWs, proposals) to ensure alignment with customer expectations.
  • Collaborate with Product, Engineering, and Customer Success teams to ensure seamless delivery and support.
  • Provide customer feedback to internal teams to shape future product features and enhance customer experience.

 

What We’re Looking For:

Core Skills:

  • Prior experience in presales, sales engineer or a technical consultant role  
  • Experience supporting enterprise clients through technical sales
  • A solid understanding of software products and integration best practices to effectively communicate technical solutions. 
  • Comfortable servicing multiple timezones (North American and UK)
  • Strong ability to assess customer challenges and develop creative, effective solutions that address both their technical and business requirements.
  • Experience working closely with sales teams, product managers, and engineers to align on customer requirements and drive successful outcomes. 
  • Strong understanding of RESTful APIs, authentication methods (OAuth, API keys), and webhooks.
  • Ability to troubleshoot API issues in real-time using tools like Postman, cURL, and API logs.
  • Familiarity with cloud platforms (AWS, Azure, or GCP) and general SaaS architecture.
  • Basic coding or scripting experience (Python, JavaScript, or similar) is a plus

 

Why Join Us?

Join us at Prezzee, where we don’t just work – we innovate, collaborate, and shape the future of digital gifting. As part of our dynamic team, you’ll contribute to a global company’s growth while enjoying a flexible, supportive, and inclusive work environment. We offer:

  • Incentive schemes based on company-wide targets and individual performance.
  • Employee referral program and staff discounts.
  • Flexible hours, Culture Swap Days, and 30-day work-from-anywhere benefit.
  • Opportunities for professional growth through self-led learning and leadership development programs. 
  • Fortnight FIRE Fridays where teams come collaborate to spark with Formative Ideas, Research and Experiment in tech improvements
  • Supportive wellbeing platform (Telus) for your mental, social, financial, and physical wellbeing.


Prezzee has been recognized as Foundry's Computerworld 2024 & 2025 Best Places to Work in IT . We value diversity, collaboration, and innovation in everything we do. Join a global team united by the core values: Give openness, Give greatness, Give magic, and Give a damn.

 

Prezzee is an Equal Opportunity employer. We believe that diversity is the key to building the best products for our customers, team culture and growing our global business. Our diversity mission is for our people to be their most authentic selves, to inspire, innovate and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

 

We are looking for people to help create human connections, make magic and shape the future of gifting so even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! Please let us know if you require any adjustments as part of the application and recruitment process, We also encourage you to let us know of your pronouns at any point of the process.

 

This position can be based in New York City, Mid-Town.  Full time base salary range between $135,000 - 155,000  USD  based on the industry benchmark for position, function, level. The total compensation package for this position includes a competitive STI plan.

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