Sales Engineer

Values at PublicSquare, Credova, and EveryLife:

• We are united in our commitment to freedom and truth - that's what makes us Americans.
• We will always protect the family unit and celebrate the sanctity of every life.
• We believe small business and the communities who support them are the backbone of our economy.
• We believe in the greatness of this Nation and will always fight to defend it.
• Our Constitution is non-negotiable - government isn't the source of our rights, so it can't take them away.

As a Payments Sales Engineer within PublicSquare's Payments Platform team, you will serve as a trusted advisor to our sales team and merchants, ensuring a smooth and efficient integration, testing, and go-live process for PublicSq. Payments. You will work closely with sales, engineering, and merchant onboarding teams to guide merchants through the technical requirements of our payment solutions—including credit/debit card processing and ACH. Familiarity with BigCommerce, Magento, WooCommerce, Shopify, and NetSuite will be valuable in this role.

This role is ideal for someone who thrives in a collaborative environment, enjoys problem-solving, and can simplify technical payment integrations into clear, actionable solutions for merchants.

Your key job responsibilities will include, but are not limited to:

• Acting as a trusted technical advisor, guiding merchants through the integration of PublicSquare Payments.
• Collaborating with the sales team to support merchants in technical discussions, answering questions about payment processing, security, and platform compatibility.
• Assisting merchants with testing, troubleshooting, and deployment to ensure a seamless onboarding experience.
• Working closely with engineering to relay merchant feedback and identify improvements to our payment solution.
• Maintaining active communication with processing banks to troubleshoot issues and ensure regulatory compliance.
• Providing technical documentation and merchant guides to support smooth integrations.
• Leading merchant check-ins and status calls to address technical concerns proactively.
• Managing multiple merchant integrations simultaneously, ensuring deadlines are met.

Requirements

• Excellent problem-solving skills, with the ability to break down complex issues and provide clear solutions.
• Strong communication and interpersonal skills, with a talent for explaining technical concepts to non-technical stakeholders.
• Customer-focused mindset, ensuring merchants have a positive experience integrating our payments solution.
• Highly organized and detail-oriented, able to manage multiple projects simultaneously.
• Adaptability in a fast-paced environment, responding to challenges with a solutions-oriented approach.
• Team player mentality, working cross-functionally with sales, engineering, and product teams.
• Proactive and self-motivated, taking initiative to improve processes and support merchants effectively.

Desired Experience

• Familiarity with payment processing, merchant onboarding, and e-commerce platforms like BigCommerce, Magento, WooCommerce, Shopify, and NetSuite.
• Understanding of API integrations, webhooks, and payment gateways is helpful.
• Ability to work with developer documentation and assist in troubleshooting merchant setups.

 What we offer:

• Insurance: The company covers 100% of the premiums for Medical, Dental, Vision, and Life Insurance, with some plans including an HSA with a company contribution.  
• Retirement Planning: 401(k) with a 100% employer match up to 4%. 
• Work-Life Harmony: Generous Paid Time Off and Paid Holidays. 
• Make More Babies: Paid Parental Leave and a $5,000 Baby Bonus when you grow your family. 
• Savings: Discounts on our brands. 
• Recognition: Rewards and recognition bonuses. 
• Free Speech: Ability to respectfully express your views, even on sensitive topics. 
• More to Come!