Sr. Technical Program Manager, Service Logistics

Office: Santa Clara, CA

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

SHOULD YOU ACCEPT THIS CHALLENGE...

Pure Storage is seeking a highly motivated and experienced Sr. Technical Program Manager, Service Logistics to drive automation and process improvements within our Global Service Logistics organization, with a focus on Install Base. This role is critical for optimizing our business operations, ensuring data accuracy, and enabling smoother customer experiences. The ideal candidate will possess a strong technical background, a passion for streamlining processes, and a proven ability to navigate complex, cross-functional projects. This individual will be a key contributor to the evolution of our Global Service Logistics organization, leveraging their deep understanding of its intricacies to drive impactful change.

Responsibilities:

  • Lead and execute automation and process efficiencies: Focus on automating processes related to the Global Service Logistics organization.
  • Cross-functional collaboration: Represent the Global Service Logistics team in projects impacting the business, effectively communicating needs and ensuring alignment across various business groups (e.g. Operations, IT, Support).
  • Subject Matter Expert: Serve as the primary point of contact and subject matter expert (SME) for all business related process and system changes, leveraging deep institutional knowledge to guide decisions.
  • Project Leadership: Lead and participate in complex, cross-functional projects, system implementations, enhancements and defect management, as well as future initiatives and support for new programs.
  • Process Improvement: Work with the Global Service Logistics teams to analyze existing processes, identify areas for improvement, and design and implement streamlined solutions. This includes modifying and updating existing processes and creating new procedures as needed.
  • Problem Solving: Work with GSL business users to identify issues and inefficiencies. Gather requirements and lead the teams and Pure IT to develop creative solutions to address complex challenges.
  • System interface: Global Service Logistics processes require interfaces between multiple systems to gather data and push data to keep Pure Storage systems in sync. Develop audits for system information to identify issues and lead the business and IT teams to close any gaps to ensure data integrity.
  • Testing and Validation: Participate in User Acceptance Testing (UAT) and data validation activities, ensuring the quality and accuracy of implemented solutions.

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

  • 5+ yrs experience as a Technical Program Manager, ideally with a focus on process automation and improvement.
  • 3+ yrs experience with project management, including use of program management tools, such as Jira, Lucid, TestRail, SmartSheets or equivalent.
  • Install Base experience is a bonus.
  • Experience in Global Service Logistics systems and processes preferred.
  • Deep understanding of Global Service Logistics management principles and practices.
  • Experience with SAP, Salesforce, ServiceNow, & NetSuite preferred.
  • Excellent analytical, problem-solving, and critical thinking skills.
  • Demonstrated ability to work effectively in a complex, cross-functional environment.
  • Exceptional communication, collaboration, and interpersonal skills.
  • Bachelor's degree in a global logistics and supply or similar field.
  • We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

 

The annual base salary range is: $149,000.00 - $224,000.00   

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

 #LI-ONSITE

 

WHAT YOU CAN EXPECT FROM US:

  • Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
  • Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
  • Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

WHERE DIFFERENCES FUEL INNOVATION:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.​ 

Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don’t match all of the role criteria. If you think you can do the job and feel you’re a good match, please apply.

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