Senior Designated Services Engineer (Shift: Mon - Fri, 9 a.m. – 6 p.m. EST)
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As a Senior Designated Services Engineer for FlashBlade, you will champion customer success by delivering world-class technical support to our most strategic, named accounts. Operating within our elite, 24x7 global technical services organization, your mission is to maximize platform reliability and resolve high-stakes, multi-platform infrastructure anomalies. You will differentiate yourself by building trusted-advisor relationships with account stakeholders while collaborating across engineering and account teams to drive rapid issue resolution.
WHAT YOU'LL DO
- Own and Drive Strategic Technical Resolutions: Lead the triage, diagnosis, and resolution of complex hardware, software, and environmental anomalies within the FlashBlade ecosystem to guarantee business continuity for high-value named accounts.
- Cultivate Trusted Account Relationships: Act as the primary technical point of contact for assigned accounts, proactively evaluating infrastructure health and aligning support strategies with clear, real-time stakeholder communication.
- Manage Hot Escalations: Architect and lead cross-functional, multi-participant resolution streams during critical outages and hot escalations, synthesizing engineering capabilities with customer-facing leadership.
- Scale Organizational Intelligence: Author high-impact technical documentation, FAQs, and knowledge base articles to scale solutions globally, while actively mentoring and coaching junior support engineers.
- Must be able to work the following shift: Monday - Friday, 9:00 am - 6:00 pm EST
WHAT YOU BRING
- Experience: A minimum of 5 years of experience in a customer-facing and or technical technial support role,
- Enterprise Infrastructure Troubleshooting Expertise: Mastery in diagnosing complex, multi-vendor environmental issues spanning Linux/Unix systems, networked storage architectures, and advanced enterprise server setups.
- Advanced Networking Capabilities: Deep technical proficiency in triaging, analyzing, and resolving Ethernet, IP, and high-performance file/object storage communication layer protocols.
- High-Stakes Incident Leadership: Proven capability to direct technical communication and handle critical customer situations effectively when presenting technical realities to executive leadership.
- Cross-Functional Collaboration Skills: Demonstrated ability to build strong internal networks across engineering, product, and account teams to accelerate product improvements and bug fixes.
In-Office Commitment: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi or North Carolina office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.
#LI-ONSITE
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:
$97,000 - $167,000 USD
WHAT YOU CAN EXPECT FROM US:
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
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