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IT Systems Administrator II

Atlanta

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. 

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. 

QGenda is headquartered in Atlanta. 

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn. 

About Your Role 

Our IT Systems Administrator will support our internal teams; they will be responsible for software, hardware, network support, troubleshooting, and the advancement of the systems and applications for our business units. They will support our managers and employees through training, updates, and continuous learnings of their applicable programs. Our IT Systems Administrator II will work with applications like Google Workspace, Jamf, Okta, Zoom and various other applications utilized by our teams.  

How You’ll Make an Impact 

  • Knowledge of and technical expertise supporting Apple products.
  • Works independently and exercises reasonable judgment with little supervision while providing clear documentation of activities and accomplishments.
  • Manage standard deployment or implementation of hardware/software solutions.
  • Passion for technology, teamwork, overcoming challenges and providing exceptional customer service.
  • Responds to user requests for service and determines nature and extent of support needed and installs, administers, configures, maintains, and troubleshoots a wide range of software used throughout the operation.
  • Performs hardware/software upgrades to existing computer equipment as needed.
  • Trains users in aligned departments as needed in startup, basic and advanced use of software programs including Google Workspace, Apple Laptops, and mobile devices.
  • Standard software and a working knowledge of a wide variety of commonly used hardware and software used by aligned departments.
  • Assists in evaluation and testing of computer software and in planning for future needs.
  • On-boarding and off-boarding of employees regarding equipment, accounts, and tracking of such tasks.
  • Maintain current and accurate inventory for all IT assets.
  • Basic understanding of networking and routing protocols.
  • Passion for technology, teamwork, overcoming challenges and providing exceptional customer service.
  • Constantly update job knowledge.
  • Performs other related duties as required to accomplish the objectives of the position. 

Who You Are 

  • Requires special technical knowledge of the techniques and procedures of software, hardware, and network support for multiple users.
  • Must understand installation, configuration, and troubleshooting processes for software, hardware, networking, and accessory equipment.
  • Requires sufficient analytical skills to assess problems or unusual situations and develop solutions.
  • Ability and willingness to solve problems independently, identify improvement opportunities, and collaborate on projects.

Experience You Bring 

  • 2+ years of experience in IT or related field
  • Bachelors degree

#LI-Hybrid

Applicants for this position must be authorized to work for any employer in the United States(U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time. 

What’s In It For You

We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes: 

  • Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
  • Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
  • Paid parental leave for birth, adoption or permanent placement 401(k) with company match 
  • Options to work in a hybrid-working model or remotely from home, depending on the position
  • Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more 

QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all. 

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. 

If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly. 

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