Merchandising Creative Lead

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE:

Merchandising Creative Lead

We’re looking for a highly organized and proactive team player to serve as the operational hub between our Home Merchandising, Creative, and Digital teams. This role ensures projects move seamlessly from concept to launch—keeping calendars aligned, assets delivered, and teams informed. The ideal candidate thrives at the intersection of creativity and process, ensuring every product story is executed with precision and impact.

This role reports into the Senior Studio Manager and is based onsite in San Francisco 5-days a week. 

Responsibilities 

Project & Calendar Management

• Own and maintain the creative and merchandising calendars, tracking key milestones, delivery dates, and go-live schedules.
• Monitor project timelines to ensure creative deliverables align with merchandising and marketing priorities.
• Serve as the central source of truth for project status and timing across teams.

Cross-Functional Communication

• Act as the primary liaison between Home Merchandising, Creative, and Digital teams.
• Provide regular updates to stakeholders on project status, deliverables, and potential roadblocks.
• Facilitate alignment through meeting coordination, documentation, and clear communication.

Product Launch & Digital Execution

• Partner with merchandising and digital teams to ensure product details and creative assets are ready for launch.
• Track and manage asset delivery and approvals to meet deadlines across channels.
• Ensure creative content aligns with brand storytelling and digital best practices.

Creative Support & Process Optimization

• Support the creative team by organizing assets and ensuring deliverables meet merchandising needs.
• Identify and implement opportunities to improve cross-functional workflows and efficiency.
• Maintain accurate records of creative files, assets, and project documentation.

Qualifications 

Required: 

• 3–5 years in project coordination, creative operations, or merchandising support (ideally in retail or e-commerce)
• Experience supporting cross-functional teams and product launches
• Strong organizational skills with experience managing calendars, timelines, and deliverables
• Excellent verbal and written communication; comfortable as a liaison between teams
• Familiarity with project management tools (e.g., Asana, Airtable, Trello)
• High attention to detail and ability to manage multiple priorities simultaneously
• Proven ability to anticipate and resolve workflow bottlenecks
• Proactive, accountable, and comfortable in fast-paced, high-growth environments
• Collaborative mindset with a clear sense of ownership

Preferred: 

• Understanding of CMS platforms and digital asset management systems
• Interest or background in home decor, lifestyle brands, or visual storytelling
• Experience implementing or improving process efficiencies across teams
• Familiarity with digital marketing timelines and ecommerce merchandising cadence

PHYSICAL REQUIREMENTS: 

• Lifting up to 50 pounds
• Standing and walking throughout the entirety of your shift
• Ability to go up and down stairs, use of ladders throughout the day as needed
• Bending, twisting, or kneeling may be required throughout the day for lifting or maneuvering objects
• May be asked to work outside or travel to shoots off-site as needed

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.