Manager - Risk Management

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

Job Summary:

We are looking for a seasoned Fraud Investigation Person to lead complex investigations involving financial fraud, digital payment scams, and cyber incidents. The ideal candidate will be responsible for end-to-end case handling, fraud analysis, stakeholder coordination, merchant co-ordinations and regulatory reporting — working closely with NPCI (National Payments Corporation of India), MHA (Ministry of Home Affairs), and Cyber Cell authorities & with our Vigilance team to ensure effective resolution of fraud cases and to proactively mitigate future risks.

Key Responsibilities:

• Lead in-depth investigations of fraud incidents related to digital payments, UPI, wallets, and other transaction platforms.
• Liaise with external regulatory and law enforcement bodies including NPCI, MHA, CERT-IN, Cyber Cell, and local police authorities to coordinate investigations and ensure compliance.
• Prepare detailed fraud case reports and data for regulatory escalations and internal audit reviews.
• Collaborate with Legal, Compliance, Vigilance and Tech teams to ensure proper documentation, evidence collection, and legal actions as needed.
• Monitor fraud trends and recommend preventive controls, system alerts, and process improvements.
• Support real-time fraud surveillance teams with escalation procedures and quick containment measures.
• Conduct root-cause analysis post-incident with merchants and drive implementation of corrective actions.
• Represent the organization in external committees or meetings convened by NPCI, MHA, or government bodies on fraud matters.
• Making sure no penalties are enforced on us due to any NPCI circulars.

Desired Skills & Qualifications:

• Bachelor's or Master’s degree in Finance, Law, Cybersecurity, or related field.
• 6+ years of relevant experience in fraud risk management, cybercrime investigation, or regulatory compliance.
• Strong understanding of UPI/digital payment ecosystems and associated fraud typologies.
• Hands-on experience with case handling, evidence gathering, and forensic investigation techniques.
• Excellent communication and coordination skills to work with cross-functional teams and government bodies.
• Prior experience interfacing with NPCI, MHA, or law enforcement is highly preferred.
• Certifications such as CFE (Certified Fraud Examiner) or CEH (Certified Ethical Hacker) are an added advantage.