Senior Manager - Startup Accounts

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

Role: Senior Manager – Account Management (Startups)

At Razorpay, we are looking for a dynamic Senior Manager to lead our Account Management – Startup vertical. This role is pivotal in driving growth, nurturing strategic relationships, and delivering value to our start-up clients through Razorpay’s suite of products and services.

Key Responsibilities :

• Client Growth & Strategy – Develop and execute strategies to nurture start-up clients and enable them to achieve their business and financial goals through Razorpay’s offerings.
• Relationship Management – Build and strengthen relationships with key stakeholders in the start-up ecosystem, including founders, investors, and CXOs.
• Team Leadership – Lead and manage a high-performing team of Account Managers, providing coaching, guidance, and performance management to drive customer success and retention.
• Cross-functional Collaboration – Work with product, operations, and marketing teams to identify process improvements, product enhancements, and innovative solutions based on client feedback.
• Market Intelligence – Monitor industry trends, competitor activities, and ecosystem shifts to identify growth opportunities and inform strategic decisions.

• Requirements :
• Bachelor’s degree in a relevant field; MBA preferred.
• 8–9 years of experience in account management or business development, ideally in start-ups or fintech.
• Proven experience managing a team of 6–8 members for at least 3–4 years.
• Demonstrated track record of meeting targets and driving revenue growth.
• Exceptional communication, relationship-building, and stakeholder management skills.
• Strong analytical and problem-solving skills with a data-driven decision-making approach.
• Ability to thrive in a fast-paced, high-growth environment with multiple priorities.