Group Director, Paid Media (Client Experience)

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Position Overview:

Real Chemistry is looking for a Group Director, Paid Media (Client Experience) join our growing team! The Group Director, Paid Media (Client Experience) is a portfolio-level leader and trusted partner to both clients and internal teams. You’ll guide the strategic vision, operational excellence, and talent development across a group of accounts, ensuring the work we deliver is innovative, data-driven, and flawlessly executed.

This role sits at the intersection of strategy, execution, and leadership — empowering teams to deliver outstanding results while championing integration across Client Service, Strategy, Ad Operations, and Business Intelligence. You’re not just managing media — you’re shaping how we think, work, and grow.

This is a hybrid role, based in any of our US offices, including Boston, Chicago, Carmel, or Lambertville.

What You’ll Do

Client + Business Leadership

• Lead portfolio-level media strategy and oversee execution across multiple brands.

• Serve as the senior client partner — driving collaboration, anticipating needs, and shaping recommendations that ladder up to measurable business outcomes.

• Champion innovation in media, exploring emerging opportunities and piloting first-to-market activations.

• Oversee annual planning, SOW creation, budget management, and forecasting for assigned portfolio.

• Ensure financial health of accounts through proactive scope, budget, and reconciliation management.

Strategic + Cross-Functional Integration

• Bridge strategy, creative, analytics, and activation — ensuring alignment from campaign planning through measurement and optimization.

• Drive integration across internal teams and partner agencies to deliver seamless, cross-channel work.

• Translate data and insights into meaningful, client-ready stories that inspire confidence and action.

• Partner with Strategy and BI to evolve measurement frameworks, establish KPIs, and drive learning agendas.

Team + Talent Leadership

• Lead, coach, and grow a team of Media Directors and Supervisors — fostering curiosity, accountability, and continuous development.

• Build scalable processes, tools, and workflows to improve clarity, quality, and efficiency across the team.

• Create a culture of collaboration, innovation, and operational excellence that embodies our values.

• Serve as a role model for strong communication, diplomacy, and partnership across departments.

Agency + Thought Leadership

• Contribute to agency initiatives that improve how we work, plan, and partner.

• Represent Spring & Bond externally — nurturing publisher and vendor relationships and identifying new opportunities.

• Collaborate on POVs, playbooks, and case studies to advance industry thought leadership and internal education.

What You Bring

• 10+ years of experience in media strategy, planning, and activation across digital channels; pharma or healthcare experience strongly preferred.

• Deep understanding of DTC and HCP audiences, omnichannel strategy, and the evolving media landscape.

• Demonstrated ability to lead and inspire teams, manage complex portfolios, and deliver outstanding client results.

• Advanced financial acumen with experience managing large-scale budgets and scopes of work.

• Exceptional client relationship and communication skills — equally adept at boardroom presentations and day-to-day problem-solving.

• Strong cross-functional collaboration skills with a proven record of working effectively across Strategy, BI, and Ad Ops.

• Comfort with ambiguity, change, and growth — you see process as an enabler, not a constraint.

Pay Range: $160,000 - $195,000
This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. 

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.  Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.