Director of Field Services

About Us

Red Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in three distinct practice areas: healthcare, cyber, and national security. United by a shared sense of duty and deep belief in the power of innovation, Red Cell is developing powerful tools and solutions to address our Nation’s most pressing problems. 

Director of Field Services

About Claros:

Claros enables Grid-to-Chip power infrastructure solutions for next generation Data Centers.  Our mission is to transform power management to meet the global energy demand created by big data, artificial intelligence and ML.  Through our Innovation power delivery platform, our technology helps next generation data centers implement and operate server platforms that identify, control, and optimize power and energy management systems to meet real-world end user demands. We serve government and commercial customers.

Location: Minimum of 3 days a week onsite in McLean, VA and travel to vendor sites as needed.

About the Team:

We are open-minded, fast paced, problem solvers that value open dialogue and candor. Our passion is to challenge the status-quo and we embrace transformational thinking.  Our response is never “no, but….” instead “yes, if….”.  We are mindful of our personal and organizational blinders and try to build an environment where are team members are At Their Best.

Description:

Claros Inc. is seeking to hire its first Director of Field Services to lead both strategic and tactical development of the Field Operations function.  The Field Operations team is the link between the Claros Product Team and customer General Contractor (EPC).  The role is responsible and accountable for the safe and on-time delivery of product and engineering/commissioning services.  Field Operations is engaged throughout the data center build project life cycle from Sales Order/Contract completion to Sustainment O&M and Systems Monitoring -  including predictive/preventative maintenance and unplanned events.  The Director of Field Services will be responsible for growing the team of Field Service Engineers and supporting internal processes and systems that meet the company’s revenue growth targets.

Responsibilities:

• Sales Order/Contract: Provide input on contract deliverables (technical and commercial agreements as well as external stakeholder expectations)
  • Participate in external stakeholder reviews.
  • Mitigate fulfillment risk by offering a balanced approach to negotiating commercial agreements, as they relate to equipment and Field Service performance criteria
  • Align contract performance deliverables with project development and equipment capability
• System Design:
  • Work with Product Development team to create Installation and O&M manual for equipment: Initial Startup, Normal Startup, Normal Shutdown, Normal Operation, Key Performance Metrics tracking, Preventative/Predictive Maintenance Planning, Troubleshooting, Emergency Operations
  • Provide relevant material to EPC firm and support basic and detailed engineering
    • Preliminary and basic engineering packages development
    • Regulatory and compliance requirements
    • Project Risk Management
    • Detailed Design packages
    • Stakeholder review processes
    • Hazardous Operations (HazOp) Reviews
  • Support development of Customer’s Preventative Maintenance plan based on Claros Product Team design and expected reliability performance
• Installation, Commissioning, Interconnection, and Startup
  • Support EPC and customer site setup and preparation
  • Coordinate training strategy with customer’s Facility and Operations & Maintenance team
  • Ensure documents are provided to EPC and customer for timely submission of necessary permits and interconnection applications
  • Support customer’s punch-listing and initial commissioning steps for handover of equipment from EPC to operator
  • Provide post project completion O&M manual revisions in support of closeout documentation and transfer packages to asset owner
• Sustainment O&M and Systems Monitoring (with customer and/or 3^rd party resources)
  • Build Customer Support and Services Function:
    • Field Support infrastructure
      • Scheduling process
      • Issue identification and tracking
      • Issue resolution guide
      • Group effectiveness and performance monitoring
    • Emergency contact and troubleshooting support
    • Out of Control Action Plan (OCAP) and escalation criteria
    • Alarm notification protocol and rationalization strategy
    • Performance improvement feedback loop – work with Product Development team to represent voice of the customer

Required Qualifications:

• BS Degree in Stem or Engineering Field, or Technical Background within EPC or working with EPC firms
• Previous EPC experience – working with General Contractors
• 15+ years of experience in construction management or field services, with at least 7 years in a leadership role.
• 5+ years of experience specifically in data center or critical power infrastructure construction.
• Proven track record managing EPCM or OEM turnkey power delivery projects from site prep through commissioning.
• Deep knowledge and technical chops in power systems (MV/HV), UPS, SCADA, and generator systems used in hyperscale data centers.
• Proficient in project management and scheduling tools (Primavera P6, MS Project).
• Familiarity with commissioning standards and integration with data center operations teams.
• Exceptional leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving abilities under tight deadlines.
• Ability to navigate fast-paced, compliance-heavy project environments.
• Comfortable operating in a fast-paced, dynamic startup environment
• Adaptable to shifting priorities across construction, operations, corporate needs
• Proactive in identifying operational risks and proposing practical solutions in real time
• Capable of working cross-functionally with engineering, facilities, and executive teams to implement scalable procedures

Benefits:

• Career track opportunity with potential for rapid advancement with strong performance as the firm grows 
• 100% employer paid, comprehensive health care including medical, dental, and vision for you and your family.
• Paid maternity and paternity for 14 weeks at employees' normal pay.
• Unlimited PTO, with management approval.
• Opportunities for professional development and continued learning.
• Optional 401K, FSA, and equity incentives available.

Salary Range: $180,000-$220,000. This represents the typical salary range for this position based on experience, skills, and other factors.

We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.