Our Journey

Rescue.co is a rapidly growing tech startup revolutionizing emergency response. Our 24/7 Dispatch Center serves millions across East Africa. Our vision is to ensure emergency help is minutes away, anytime, anywhere. In the past five years, we've built a lifesaving platform and the largest ambulance and responder network in East Africa. Our platform has slashed response times by over 80%, saving countless lives.

Now, we're expanding and seeking dedicated team members to steer this next phase of growth. If you're passionate, hardworking, and ready to make a difference, join us! We're a diverse team of over 52 specialists in business, operations, software engineering, and emergency dispatch, based in Nairobi but reaching across Kenya and beyond. 

If you're passionate about making a difference during crises and can stay calm under pressure, we want you. We value teamwork, multitasking, attention to detail, and a love for new technology. Ready to bring your best to work every day, grow your career, and make a real impact? Come join us. Check out our story HERE

Our Values:

• Consistency: We maintain high standards in everything we do.
• Design with EQ: We create with empathy, focusing on human needs.
• Always Questioning: We encourage curiosity and continuous improvement.
• Alignment: We work together towards common goals.

Please Note: This is an Independent Contractor Position.

About the role:

Rescue.co is on the lookout for a detail-obsessed, data-driven Research Assistant (RA) to play a pivotal role in our mission to deliver world-class emergency response services. As a research assistant, you'll be at the frontline of our follow-up process, connecting with patients who’ve used our services and capturing crucial insights to inform patient care, system improvements, and public health research.

This is a full-time, onsite position based in our Nairobi office. The role comes with clearly defined performance targets of 1,000 patient follow-ups per month. If you're energized by structured work, driven by metrics, and thrive on precision, this role could be your perfect fit.

This is what you will do: 

• Lead empathetic, high-volume phone interviews with patients using a structured guide, gathering meaningful insights that directly shape our emergency care outcomes.
• Own the integrity of our data by identifying and reconciling missing, duplicate, or inconsistent patient records with a keen eye for detail.
• Flag and report discrepancies swiftly and accurately, ensuring all issues are logged and tracked through our data verification systems.
• Uphold the highest standards of data privacy by rigorously complying with security and confidentiality protocols in every interaction and entry.
• Adhere to rigorous quality control procedures, meticulously documenting all reviewed files in line with site-specific verification protocols.

Requirements: 

• Bachelor's degree (or current enrollment in a degree program) in Public Health, Epidemiology, Data Science, or a related field.
• Experience with conducting phone interviews, data entry, management, or verification processes.
• Strong analytical skills and attention to detail.
• Ability to follow standardized protocols and maintain accurate documentation.
• Strong organizational and time management skills.
• Ability to work independently with minimal supervision while coordinating with a remote team.

Bonus points if:

• Previous experience with clinical or trauma registry data.
• Knowledge of research ethics and data security protocols.
• Prior experience working in a healthcare or academic research setting.

Benefits at Rescue

Here are the benefits we offer: 

• Paid Time Off – Because we trust you to know when you need rest.
• Healthcare – Medical coverage for you and your loved ones.
• Ambulance Cover & Roadside Assistance – Provided by rescue.co, so you're protected when it matters most.
• Life Insurance – Peace of mind for you and your family.

Please note: These benefits apply to full-time employees.

How to Apply

Join us in our mission to serve and uplift our community. Apply now, and let's make a positive impact together! 

Please submit your impressive journey in a one-page PDF CV. This helps us get started more quickly. We will not review CVs longer than one page. Please highlight the most relevant experiences within a single page. 

At Rescue.co, we believe in the power of authenticity. We value you for who you are, regardless of your gender, age, ethnicity, race, sexual orientation, religion, veteran/military status, disability, or any other characteristic protected by local laws and regulations. Bring your authentic self to work!