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ABOUT RETOOL

Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.

At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components.

Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for.

Let's build the future together!

ABOUT THE TEAM

Reliability and trust are core to Retool, and the Observability team designs the experiences that make complex systems transparent. From dashboards and alerts to debugging workflows, your work will help users understand how their Retool apps are performing—and ensure they feel confident running critical business processes on our platform.

At Retool, we expect a lot from our designers: own the full product design life-cycle, drive key product decisions, and maintain a relentless focus on creating impactful work. We’re constantly seeking just the right balance between convention and configuration, between technical expressiveness and conceptual simplicity. You’ll be joining an experienced, tight-knit, and collaborative group from diverse backgrounds who love combining research, data insights, and peer feedback into a user-centered design process. While we work very closely with our product teams, we’re intentional about preserving space for designers to learn and work alongside each other.

IN THIS ROLE, YOU'LL

Design user-friendly interfaces that make system health, reliability, and performance easy to monitor at a glance
Collaborate with engineering to visualize complex data in ways that empower customers, not overwhelm them
Shape the tools that help builders quickly debug problems and trust their apps at scale.
Evangelize design solutions that make observability a first-class, intuitive part of the Retool experience
Perform user research to identify problems and validate solutions
Produce the artifacts needed—specs, sketches, wireframes, mockups, prototypes, or code—to take UI ideas from conception to production
Participate in design reviews and share work regularly with designers, cross-functional teams, leadership, and the company
Contribute to Retool’s design system and component library
Help establish design team processes and uphold high standards for design and product quality

THE SKILLSET YOU'LL BRING

Have a strong portfolio demonstrating a generalist design skills and at least 5+ years of experience driving the product design lifecycle from end-to-end
Are excited about breaking down technically complex problems into abstractions, finding a balance between ease of use, learnability, and power
Love thinking systematically about hard problems with a lot of tradeoffs—then going deep on getting the details right through rapid, continual iteration
Are customer-obsessed and excited to spend time with users
Have experience designing developer-centric products, creative software, and/or enterprise internal tools
Are an excellent communicator (and consider writing to be a fundamental design skill)
Thrive in ambiguity, can independently prioritize work based on user needs and business goals, and take responsibility to drive product ideas forward
Are inspired to radically rethink how software is built

For candidates based in San Francisco, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.

Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

San Francisco

$181,060 - $255,000 USD

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!

Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.

Product Designer, Observability

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