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Product Manager

Sydney, Australia

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

 

About the Role

At ROLLER, we’re building new products that help venues create stronger, longer-lasting relationships with their customers. As a Product Manager, you’ll own a greenfield product focused on improving repeat visitation, customer lifetime value, and data-driven engagement across the customer lifecycle.

This role sits within a newly formed product area and is a genuine 0 to 1 opportunity. You’ll be responsible for shaping a new product from early definition through to a monetizable release used by venues globally. You’ll work closely with engineering, design, and go-to-market teams to build a platform that helps venues better understand their customers, personalise experiences, and drive meaningful repeat behaviour.

The role is fast-moving and high-impact, suited to someone who enjoys ambiguity, moves with pace, and wants to build a foundational product in an industry that’s still early in its maturity.

 

What You'll Do

  • Own the end-to-end strategy, roadmap, and delivery of a new product focused on driving repeat customer value and engagement
  • Define and prioritise core mechanics that drive repeat visits and long-term customer value
  • Design flexible models that support customer retention, incentives, and monetisation across different venue types
  • Ensure customer identity and behavioural data is captured and activated across the broader platform
  • Partner closely with engineering and design to ship iteratively and learn quickly
  • Collaborate with go-to-market teams on pricing, packaging, positioning, and launch strategy
  • Conduct customer research and competitive analysis to understand retention and lifecycle challenges
  • Define success metrics and use data to continuously refine the product
  • Break down complex, ambiguous problems and create clarity for delivery teams
  • Challenge assumptions constructively and help drive momentum across teams
  • Communicate product strategy, trade-offs, and impact clearly to internal stakeholders

 

About You

  • Experience working on customer retention, lifecycle, engagement, or CRM-adjacent products
  • A strong understanding of how incentives, value exchange, and personalisation influence customer behaviour
  • Experience taking products from concept to launch (0 to 1 or close to it)
  • Comfortable operating in ambiguity and making progress with incomplete information
  • A collaborative approach to working with engineers, designers, and go-to-market partners
  • Strong problem-solving skills with a structured, methodical approach
  • Clear, concise communicator who can tell focused product stories
  • A proactive mindset with the confidence to question, challenge, and improve existing thinking
  • Interest in building foundational products with meaningful customer and commercial impact
  • Familiarity with venue-based, hospitality, retail, or consumer-facing platforms is a plus, but not require

 

Perks!

  • You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
  • 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).
  • Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
  • Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
  • 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
  • Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
  • Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

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