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Community Marketing Manager

Austin, Texas

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

 

About the Role

ROLLER is seeking a Community Marketing Manager to lead the execution of our customer and industry community initiatives — driving participation, strengthening relationships, and delivering high-quality operator engagement experiences across digital and in-person touchpoints.

As a venue management platform serving the attractions and leisure industry, community is core to our success. In this role, you’ll own the coordination and execution behind key programs, including workshops, Operator Live chats, webinars, councils, social media engagement, and event activations. You’ll manage timelines, speakers, promotions, follow-ups, and reporting — ensuring every touchpoint runs smoothly and delivers measurable value.

This position blends hospitality-minded experience design with SaaS-level operational rigor. You’ll bring operators together through well-executed programming while partnering cross-functionally with Marketing, Customer Success, Partnerships, and the Event Manager to ensure alignment, scalability, and impact.

We’re looking for a highly organized, relationship-driven professional with strong community management experience. You thrive in the details, building run-of-shows, coordinating stakeholders, tracking engagement metrics, while creating meaningful interactions that foster a connected and engaged operator community.

Your work will strengthen operator loyalty, surface valuable industry insights, and ensure ROLLER’s community programs are consistently executed at a high standard.

 

What You'll Do

Customer Community Programs (Execution & Engagement)

  • Manage and execute the Smooth Operator program, including workshops and ongoing Super User community engagement, working closely with Customer Marketing. 
  • Coordinate and manage the logistics of online community events such as Operator Live chats (scheduling, speaker coordination, promotions, follow-up).
  • Work with contacts within ROLLER and in the community in order to identify knowledge needs to help inform webinar and operator talk roadmaps 
  • Track operator engagement and feedback to inform improvements in programming and content.
  • Maintain strong relationships and act as a community operational partner for key industry advocates.

Community Content Coordination & Insight Sharing

  • Own and maintain a centralized Community Intelligence Hub, including association relationships, industry insights, and current events, webinar engagement data, and advocacy touchpoints — accessible to Sales, CX, Marketing, and Product.
  • Leverage AI to surface trends, feedback, and community sentiment to internal teams to strengthen product, messaging, and experience.
  • Work with across the marketing team to ensure that we’re maximizing the value of all of our community relationships 

Industry & Partner Community Engagement

  • Collaborate with Partnerships and Marketing on co-branded activations and industry storytelling initiatives.
  • Support charitable and industry advocacy efforts that amplify operator voices and strengthen ROLLER’s credibility.
  • Actively engage operators, partners, prospects, and industry associations across social platforms (Instagram, Facebook, Reddit, Quora) by providing insights and contributing to relevant conversations. 
  • Leverage AI to help stay current on industry news and trends, surfacing key insights and digital sentiment to strengthen ROLLER’s visibility and inform internal teams.

 

About You

  • 3–6 years of experience in community programming, event execution, customer engagement, or related disciplines.
  • Strong project management and cross-functional collaboration skills.
  • Demonstrated ability to handle community programming logistics (digital events, workshops, live chats).
  • Curiosity for AI and finding ways to leverage it in this role 
  • Excellent communication skills and comfort with live speaker coordination and follow-up.
  • Relationship-driven mindset with the ability to operationalize engaging community experiences.

 

Perks!

  • You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
  • 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).
  • Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
  • Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
  • 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
  • Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
  • Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

 

What You Can Expect

  1. Initial call with our Talent Acquisition Manager
    You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
  2. Interview with the Hiring Manager
    You'll get to meet with the hiring manager to learn more about the role & ROLLER whilst also talking through your experience in more detail.
  3. Loop Interviews
    This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
  4. Offer
    If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!

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