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Senior Product Manager

Sydney, Australia

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

 

Why You'll Enjoy This Role

🛠️ You'll build something from scratch - A genuine 0 to 1 opportunity. Real ownership over strategy, architecture, and direction from early definition through to a globally-used release.

🧠 The problem space is interesting - Marketing automation for physical venues sits at the intersection of identity data, behavioural triggers, and real-world guest experiences, in an industry still early in its digital maturity.

🪑 You'll have a seat at the table -  This role isn’t execution only. You’ll influence how the data intelligence layer is architected, shape pricing and packaging, and partner with go-to-market on launch strategy.

⚡️ You'll work with people who move fast and care deeply - Small team, newly formed product area, high pace. Your ideas get tested quickly and your impact is visible.

 

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

 

Why This Role Matters

At ROLLER, we’re building new products that help venues create stronger, longer-lasting relationships with their customers. As a Senior Product Manager, you’ll own a greenfield product focused on marketing automation to power highly targeted lifecycle and seasonal campaigns

This role sits within a newly formed product area and is a genuine 0 to 1 opportunity. You’ll be responsible for shaping a new product from early definition through to a monetizable release used by venues globally. You’ll work closely with engineering, design, and go-to-market teams to build a platform that helps venues run smart marketing automation flows to maximise acquisition and spend. 

The role is fast-moving and high-impact, suited to someone who enjoys ambiguity, moves with pace, and wants to build a foundational product in an industry that’s still early in its maturity.

This role is based in Sydney and offers a hybrid work approach, with 3 days in our CBD office.

 

What You'll Do

  • Own the end-to-end strategy, roadmap, and delivery of a new product focused on marketing automation
  • Define and prioritise core mechanics of a marketing engine and be a key player in contributing to the architecture of the data intelligence layer.
  • Design flexible models that support targeted lifecycle and seasonal campaigns to drive transaction uplift across the guest touchpoints with a venue. 
  • Ensure identity and behavioural data is captured and activated across the broader platform
  • Partner closely with engineering and design to ship iteratively and learn quickly
  • Collaborate with go-to-market teams on pricing, packaging, positioning, and launch strategy
  • Conduct customer research and competitive analysis to understand retention and lifecycle challenges
  • Define success metrics and use data to continuously refine the product
  • Break down complex, ambiguous problems and create clarity for delivery teams
  • Challenge assumptions constructively and help drive momentum across teams
  • Communicate product strategy, trade-offs, and impact clearly to internal stakeholders

 

About You

  • 5+ years of experience in product management leading complex problem spaces
  • Knowledge of customer marketing or CDP-adjacent products
  • Proficiency with AI and ML technologies and best practices
  • Experience taking products from concept to launch (0 to 1 or close to it)
  • Comfortable operating in ambiguity, shipping iteratively and running tight market feedback loops 
  • A collaborative approach to working with engineers, designers, and go-to-market partners
  • Strong logic and problem-solving skills with a bias towards action over analysis paralysis 
  • Clear, concise communicator who can tell focused product stories
  • A proactive mindset with the confidence to question, challenge, and improve existing thinking
  • Familiarity with venue-based, hospitality, retail, or consumer-facing platforms is a plus, but not required
  • You have a high appetite for Technology and AI and a natural curiosity for how it can transform your work. You’re comfortable using AI tools to automate repetitive 'busy work,' freeing you up to focus on high-impact work.

 

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

 

Perks!

🚀 You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.

🌴 ROLLER Recharge days to celebrate and recharge once we've hit our goals

🎉 Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!

❤️ Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.

🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!

📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

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