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Technician Coordinator

Remote
What We Do
 
Roo (www.roo.vet) has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users. 
 
Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button.  Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets.  
 
Our aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work!

About the Role

Roo is looking for a fantastic Technician Coordinator who will facilitate positive user experiences for hospitals and technicians on our innovative veterinary staffing platform. In this role, you will be responsible for managing the onboarding process for new Roo technician users and ensuring that they have a positive and productive experience from their first day.

Your Responsibilities

  • Develop and implement an effective onboarding program for new users
  • Guide new users on the platform through completion of their first, second and, third shift
  • Ensure that all new users receive necessary training and resources to succeed in their roles
  • Track and report onboarding metrics to measure the success of the program
  • Conduct orientation sessions and facilitate introductions to key team members
  • Develop and maintain relationships with new users to ensure a positive onboarding experience
  • Continuously improve the onboarding program based on feedback and industry best practices
  • Manage user behavior
  • Track learnings to deliverables for Product innovation
  • Some travel will be required to attend industry specific conferences from time to time

About You

  • 2+ years experience in client/customer support, ideally in an early-stage start-up environment.
  • 5 years in veterinarian / animal healthcare industry experience
  • Proactive, organized and accurate in all internal and external company communications.
  • Excellent communication & organizational skills.
  • Familiar with Hubspot and Slack a plus
  • Timely and efficient in task accuracy and completions.
  • Flexible & agile, ability to pivot quickly.
  • Driven to improve processes/ communications.
  • Excited to join an ever growing team of professional diverse individuals.

While we are a remote first company, if you are based in San Francisco this will be a hybrid role.  Please see below for examples of compensation ranges based on state averages. 

Exact compensation may vary based on skills, experience, and location.

California pay range

$70,000 - $90,000 USD

New York pay range

$70,000 - $90,000 USD

Washington pay range

$60,000 - $80,000 USD

Colorado pay range

$55,000 - $75,000 USD

Texas pay range

$50,000 - $70,000 USD

North Carolina pay range

$50,000 - $70,000 USD

Core Values
 
Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! 
 
What to expect from working at Roo!
 
For permanent, full time employees, we offer:
  • Accelerated growth & learning potential.
  • Stipends for home office setup, continuing education, and monthly wellness.
  • Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
  • 401K
  • Unlimited Paid Time Off.
  • Paid Maternity/Paternity and reproductive care leave.
  • Gifts on your birthday & anniversary.
  • Opportunity for domestic travel, including for regional team building events.
 
Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.
 
We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates.  We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.
 
Ready to join the Roo-volution?!
 
 

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