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Technician Coordinator
About the Role
Roo is looking for a fantastic Technician Coordinator who will facilitate positive user experiences for hospitals and technicians on our innovative veterinary staffing platform. In this role, you will be responsible for managing the onboarding process for new Roo technician users and ensuring that they have a positive and productive experience from their first day.
Your Responsibilities
- Develop and implement an effective onboarding program for new users
- Guide new users on the platform through completion of their first, second and, third shift
- Ensure that all new users receive necessary training and resources to succeed in their roles
- Track and report onboarding metrics to measure the success of the program
- Conduct orientation sessions and facilitate introductions to key team members
- Develop and maintain relationships with new users to ensure a positive onboarding experience
- Continuously improve the onboarding program based on feedback and industry best practices
- Manage user behavior
- Track learnings to deliverables for Product innovation
- Some travel will be required to attend industry specific conferences from time to time
About You
- 2+ years experience in client/customer support, ideally in an early-stage start-up environment.
- 5 years in veterinarian / animal healthcare industry experience
- Proactive, organized and accurate in all internal and external company communications.
- Excellent communication & organizational skills.
- Familiar with Hubspot and Slack a plus
- Timely and efficient in task accuracy and completions.
- Flexible & agile, ability to pivot quickly.
- Driven to improve processes/ communications.
- Excited to join an ever growing team of professional diverse individuals.
While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please see below for examples of compensation ranges based on state averages. Below are the proposed hourly ranges as this is a non exempt position.
Exact compensation may vary based on skills, experience, and location.
California pay range
$70,000 - $90,000 USD
New York pay range
$70,000 - $90,000 USD
Washington pay range
$60,000 - $80,000 USD
Colorado pay range
$55,000 - $75,000 USD
Texas pay range
$50,000 - $70,000 USD
North Carolina pay range
$50,000 - $70,000 USD
- Accelerated growth & learning potential.
- Stipends for home office setup, continuing education, and monthly wellness.
- Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
- 401K
- Unlimited Paid Time Off.
- Paid Maternity/Paternity and reproductive care leave.
- Gifts on your birthday & anniversary.
- Opportunity for domestic travel, including for regional team building events.
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