Guest Experience Host – Level Ten

Headquartered in New York with a nationally-scaled platform, RXR is a 450+ person, vertically integrated investment manager with expertise in a wide array of value creation activities, including acquisitions, asset and portfolio management, property operations, development, construction, leasing, and technological innovation. RXR is an active investor in real estate credit, rental housing, commercial property, and property technology through value-added and opportunistic investment strategies.

Position Overview:

The Guest Experience Host is the first impression for visitors, clients, and tenants experiencing Level Ten, a premium destination for meetings, events, and curated experiences within the Starrett-Lehigh Building. This front of house role position plays a key role in day-to-day operations and overall guest experience from inquiry to event execution.

This is fast paced, high touch, position that required impeccable attention to detail, professionalism, and customer service. You will manage the reception desk, coordinate daily arrivals for meeting rooms and events, assist with inquiries, support on-site sales and event tours, and ensure the space is guest-ready at all times.

Key Responsibilities:

Guest Experience & Front Desk Operations:

• Serve as a point of contact of Level Ten – greet all clients, guests, and tenants, delivering an exceptional and polished welcome experience.
• Manage the reception desk daily, ensuring it remains clean, organized, and functional.
• Provide guidance, wayfinding, and space orientation for guests, vendors, and attendees.
• Manage guest check-ins and coordinate arrival logistics for scheduled meetings, room reservations, and event guests.
• Maintain security and access protocol by ensuring all visitors are registered and approved in advance and meet Level Ten’s guest protocol.
• Develop familiarity with tenants, returning guests, and frequent users of the space to create a sense of welcome and belonging.

Sales & Booking Support:

• Respond promptly to space rental inquiries, field phone calls and email requests, and redirect leads to the appropriate sales contact.
• Assist with VIP site visits and walkthroughs for prospective clients, including room staging and personalized welcomes
• Support the sales team with printing floorplans, agendas, guest materials, and signage ahead of key meetings and events
• Input and update inquiry logs, space usage calendars, and feedback trackers to support business development efforts
• Learn and articulate Level Ten’s event capabilities, policies, pricing structure, and offerings with fluency

Event & Meeting Day Coordination:

• Greet, guide, and support all individuals entering the space, ensuring they feel informed, valued, and well cared for.
• Prepare welcome signage, schedule digital signage and room readers with dedicated content, and printed materials when needed, and maintain brand guidelines.
• Assist with day of event support including guest check-in, room reset, and space maintenance when needed.
• Serve as point-of-contact during key operating hours to ensure the guest experience is seamless.
• Ensure all guest touchpoints—from arrival to departure—adhere to Level Ten’s hospitality standards.
• Represent Level Ten as a consistent presence in shared spaces, reinforcing service culture through behavior and communication.

Operations & Administrative Support:

• Coordinate with janitorial, security, and facilities teams to uphold presentation standards across all public-facing spaces.
• Liaise with on-site teams to confirm room readiness for meetings or events and meet guests’ expectations.
• Keep the reception area pristine, well-stocked, and always guest-ready—reflecting the design standards of the Level Ten brand.

Competencies:

• Multi-tasking: Demonstrates the ability to manage multiple responsibilities simultaneously while maintaining attention to detail and meeting deadlines. Effectively prioritizes tasks, adapts to shifting demands, and remains composed under pressure. Use time efficiently and balances competing priorities to ensure consistent productivity.
• Dependability: Consistently meets work commitments and deadlines with reliability and accountability. Shows up prepared and follows through on tasks with minimal supervision. Maintains a strong work ethic, demonstrates integrity, and earns trust by being consistent and responsible in all aspects of the role.
• Visitor Management: Demonstrates the ability to execute on customer needs, whether directly troubleshooting issues or in collaboration with other internal teams. Prioritize customer satisfaction, no matter what.
• Workspace Organization: Maintains a clean, orderly, and efficient workspace that supports productivity and minimizes distractions. Organizes materials, tools, and digital files in a logical and accessible manner. Demonstrates proactive habits in managing workflow, reducing clutter, and creating systems that enhance efficiency and collaboration.

Requirements:

• 2–3 years of experience in hospitality, events, reception, or front-of-house guest services
• Confident, warm, and professional communication style, both in-person and in writing
• Excellent organizational skills and attention to detail—comfortable juggling multiple tasks and shifting priorities
• Familiarity with Microsoft Office, Google Workspace, and Salesforce, or similar tools a plus.
• Energetic and polished presence with a passion for service culture
• Ability to work early mornings or occasional evening shifts based on event needs.
• A collaborative mindset and enthusiasm for being part of a growing and innovative venue.
• Capable of standing for long periods and lifting up to 30–50 lbs as needed.

Success in this Role Looks Like:

• Consistently delivers a seamless, high-touch guest experience, ensuring every visitor feels personally welcomed, informed, and cared for from arrival to departure.
• Maintains flawless front-of-house operations, including reception management, guest flow, and coordination between sales, events, and service teams.
• Builds trusted relationships with tenants, members, and repeat guests, fostering a sense of community and belonging within Level Ten.
• Proactively supports sales and event execution, anticipating needs, resolving issues in real time, and contributing to client satisfaction and repeat bookings.