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Product Operations Lead

Princeton, NJ or Remote

RxSense is a leading healthcare technology company delivering innovative solutions for pharmacy benefits and prescription savings. Our enterprise platform brings transparency, flexibility, and efficiency to pharmacy benefit management, helping clients streamline operations and enabling consumers to save on prescriptions. By integrating intelligence across the pharmacy ecosystem, RxSense makes cost-effective healthcare more accessible. Whether for PBMs, pharmacies, or individuals, our solutions help modernize operations, reduce costs, and improve outcomes. 

RxSense also owns and operates SingleCare, a free prescription savings service that offers consumers access to consistently low prices on prescription drugs. Through its partnerships with the country’s largest pharmacies and grocers, including CVS, Walgreens, Walmart, Kroger and Albertsons, SingleCare improves access and adherence to affordable medications and has helped millions of Americans save over $11 billion on their medications. 

RxSense is a great place to work! Our company has earned several prestigious awards, including Fast Company’s Most Innovative Companies, Forbes’ Top Startup Employers, Modern Healthcare's Best Places to Work in Healthcare, and Inc’s Best in Business and Best Workplaces.

About the Role:

We are seeking a highly organized and collaborative Product Operations Lead to drive operational excellence across our product organization. This role is pivotal in bridging product management with sales, engineering, and other key departments to ensure seamless execution and delivery of product initiatives. The ideal candidate will be a champion of process efficiency, data-driven decision making, and cross-functional collaboration, with a strong focus on both customer and sales perspectives.

Key Responsibilities:

  • Enterprise Resource Management Oversight:
     Manage and optimize resource allocation across product teams to maximize efficiency and delivery outcomes, ensuring alignment with strategic priorities.

  • Product Process Documentation & Efficiency Improvement:
     Develop, maintain, and continuously improve standardized product development processes and workflows. Drive adoption of best practices to enhance productivity and reduce friction.

  • Product Performance Monitoring:
     Track and analyze key user metrics, product usage data, and Service Level Agreements (SLAs) to ensure product performance meets or exceeds expectations. Proactively identify areas for improvement.

  • Product Roadmap Tracking & Reporting:
     Maintain up-to-date visibility of the product roadmap, track progress against milestones, and provide regular status reports to stakeholders, highlighting risks, dependencies, and opportunities.

  • Release Management:
     Coordinate and oversee product releases, ensuring cross-functional readiness and smooth deployment. Manage release calendars, communicate timelines, and mitigate risks.

  • Cross-Departmental Collaboration:
     Act as a critical liaison between product management, sales, engineering, customer success, and other connected teams to ensure alignment on priorities, gather and incorporate feedback, and facilitate clear communication.

Core Competencies:

  • Voice of Customer & Voice of Sales:
     Advocate for customer needs and sales insights in all aspects of product operations, ensuring these perspectives are integrated into process improvements and roadmap planning.

  • Collaboration & Teamwork:
     Foster a culture of open communication and collaboration across diverse teams, enabling shared success and collective problem-solving.

  • Organizational Excellence:
     Demonstrate exceptional organizational skills, managing multiple priorities with precision and ensuring transparency and accountability throughout product cycles.

  • Data-Driven Mindset:
     Utilize data and metrics to inform decision-making, identify bottlenecks, and drive continuous improvement.

Qualifications:

  • 7+ years in product operations, product management, or related roles in a technology-driven environment.
  • Strong understanding of product development lifecycle and resource management.
  • Experience working closely with sales and engineering teams.
  • Excellent communication, documentation, and project management skills.
  • Familiarity with tools for product management, analytics, and collaboration (e.g., Jira, Confluence, Tableau, etc.).
  • Demonstrated ability to influence cross-functional teams without direct authority.
  • Passion for driving operational efficiency and customer-centric processes.

Salary Range: 160,000- 180,000

RxSense believes that a diverse workforce is a more talented and productive workforce. As such, we are an Equal Opportunity and Affirmative Action employer. Our recruitment process is free from discriminatory hiring practices and all qualified applicants are considered for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin.  Neither will qualified applicants be discriminated against on the basis of disability or protected veteran status.  We believe in the strength of the collaboration, creativity and sense of community a diverse workforce brings. 

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