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End User Services Engineer

New York, New York, United States

End User Services Engineer

The Role

We are seeking a highly talented and skilled engineer to join our team as an End User Services Engineer. The team is responsible for the monitoring/supporting of our Windows infrastructure, Citrix VDI platform, SaaS platforms, and desktop applications as well as resolving direct technical issues across a global platform of end-users including investment professionals, middle & back-office employees, and technologists. This role is hands-on and would allow the opportunity to work on both front-end support as well as back-end engineering while focused on continuously improving user experience. We expect innovative ideas and solutions regarding user experience to be the digital enabler for the business.

 

What you’ll do

The End User Services Engineer will serve as the main technical point for our NYC HQ. You will be tasked with not only providing technical support to users but also helping with projects and rollouts such as desktop cloud migrations, mobile endpoint program & physical office expansions to provide a consistent user experience. You will be part of a global 24/7 dynamic workforce that will require extending support to all Schonfeld locations in a collaborative manner. An ideal candidate will showcase both project management, technical, & communication skills.

 

What you’ll bring

What you need:

  • Experience handling Executive/C-Level Support
  • Expertise with Windows 10
  • Experience with Microsoft 365 and Windows Administration
  • Experience with scripting (PowerShell)
  • Experience with running AV event/conference room support
  • Exposure to Citrix Cloud/XenDesktop/XenApp
  • Exposure to Microsoft Azure Administration (endpoint/exchange/VDI)
  • Exposure to ticket queue management (ServiceNow)
  • Exposure to Intune and JAMF Device Management
  • Collaborate effectively with the infrastructure engineering teams and the business
  • Excellent verbal and written communication skills
  • Strong ownership experience with a track record of delivering results
  • Bachelor’s degree

 

We’d love if you had:

  • Trading floor support experience
  • Willingness to travel at the company’s expense
  • VMware knowledge or experience
  • Experience with Windows Server 2019
  • Networking knowledge or experience
  • Experience with Mac OS support

 

Who we are  
Schonfeld Strategic Advisors is a global multi-strategy, multi-manager investment platform that harnesses the transformative power of people to perform in all market environments. Our dynamic culture inspires better outcomes for our team, our investors, and our partners. We aim to consistently deliver risk-adjusted returns, with people driving performance.

We specialize in four core strategies: Quantitative Trading, Fundamental Equity, Tactical Trading, and Discretionary Macro & Fixed Income. We capitalize on inefficiencies and opportunities within the markets, drawing from a significant investment in proprietary technology, infrastructure, and risk analytics.

We invest through internal portfolio managers and external partner funds, pursuing alignment among investors, investment professionals, and the firm. Our footprint spans 7 countries and 19 offices.

 

Our Culture
Talent is our strategy. We believe our success is because of our people, so putting our talent above all else is our top priority. We are teamwork-oriented, and collaborative, and encourage ideas—at all levels—to be shared. As an organization committed to investing in our people, we provide learning & educational offerings and opportunities to make an impact.

We foster a sense of belonging among all of our employees with Diversity, Equity, and Inclusion at the forefront of this mission. Our employees value diversity across identity, thought, people, and perspective which serves as the foundation of our culture. As a firm, we are committed to creating a hiring process that is fair, welcoming, and supportive.

The base pay for this role is expected to be between $85,000 and $120,000. The expected base pay range is based on information at the time this post was generated. This role may also be eligible for other forms of compensation such as a performance bonus and a competitive benefits package. Actual compensation for the successful candidate will be determined based on a variety of factors such as skills, qualifications, and experience.

 

 

 

 

 

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U.S. Demographic Information (Completion is voluntary)

Individuals seeking employment at Schonfeld are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

At Schonfeld, we strive to cultivate a sense of belonging throughout all of our employees with Diversity, Equity and Inclusion at the forefront of this mission. As a firm we are committed to creating a hiring process which is not only fair, but also welcoming and supportive. As a part of that, we want to encourage candidates to voluntarily complete the following survey which helps us keep track of how we are doing in our efforts.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Please note that all options below are as per EEOC guidelines and definitions.

Race & Ethnicity Definitions 

American Indian or Alaskan Native - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.

Asian - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.

Black or African American - A person having origins in any of the black racial groups of Africa.

Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or
other Spanish culture or origin regardless of race.

White - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.

Native Hawaiian or Other Pacific Islander - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

Two or More Races - All persons who identify with more than one of the above five races.

 

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