New

Platform Support Engineer

New York, New York, United States

The Role

We are seeking a motivated Support Engineer to join our high-energy Trade & Platform Support team at Schonfeld. In this role, you will drive global Incident Management; coordinating, troubleshooting, and resolving live production issues across our quantitative trading platform. You’ll serve as the front-line guardian of our proprietary trading environment, partnering with teammates in New York, London, and APAC to deliver seamless 24 × 7 “follow-the-sun” support. You’ll collaborate closely with our development teams to boost reliability, maintainability, and performance.

What you’ll do 

The Platform Support Engineer will serve as the first point of contact for production issues, support requests, and system alerts. You will triage, investigate, and resolve incidents in real time, escalating when necessary while collaborating with our software-development teams to ensure seamless deployment of new code into production. Beyond firefighting, you will integrate AI into day-to-day workflows to automate processes, enhance monitoring, and drive operational efficiency, as well as build additional tools to strengthen our environment. Working in a Linux-based environment that harnesses cutting-edge databases and powers our proprietary trading systems, you will help keep Schonfeld’s global platform operating at peak performance.

What you’ll bring
What you need:

  • Strong ownership experience and a track record of delivering results
  • Excellent verbal and written communication skills
  • A degree in Computer Science, Engineering, or a related field
  • Experience in financial services supporting trading and post-trade systems
  • Experience in managing large scale deployments/environments
  • Experience supporting applications in a Linux environment
  • Strong scripting skills – Python, Bash, Shell, Perl
  • Experience developing tools and/or automating processes
  • Experience with supporting FIX protocol
  • An understanding of monitoring, and performance management

We’d love if you had:

  • Experience performing FIX certification/onboarding
  • Experience with NFS and GPFS file systems
  • Knowledge of storage devices
  • Experience with application monitoring systems such as ITRS Geneos
  • Experience with Control-M, job scheduling
  • Knowledge of q and kdb+
  • Experience with AWSv

Who we are  

Schonfeld is a global multi-manager hedge fund that strives to deliver industry-leading risk-adjusted returns for our investors. We leverage both internal and external portfolio manager teams around the world, seeking to capitalize on inefficiencies and opportunities within the markets. We draw from decades of experience and a significant investment in proprietary technology, infrastructure and risk analytics to invest across four main strategies: Quant, Tactical, Fundamental Equity and Discretionary Macro & Fixed Income.

Our Culture

At Schonfeld, we’ll invest in you. Attracting and retaining top talent is at the heart of what we do, because we believe that exceptional outcomes begin with exceptional people. We foster a culture where talent is empowered to continually learn, innovate and pursue ambitious goals. We are teamwork-oriented, collaborative and encourage ideas—at all levels—to be shared. As an organization committed to investing in our people, we provide learning and educational offerings and opportunities to make an impact. We encourage community through internal networks, external partnerships and service initiatives that promote inclusion and purpose beyond the firm’s walls.

The base pay for this role is expected to be between $110,000 and $120,000. The expected base pay range is based on information at the time this post was generated. This role may also be eligible for other forms of compensation such as a performance bonus and a competitive benefits package. Actual compensation for the successful candidate will be determined based on a variety of factors such as skills, qualifications, and experience.

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U.S. Demographic Information (Completion is voluntary)

Individuals seeking employment at Schonfeld are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

At Schonfeld, we strive to cultivate a sense of belonging throughout all of our employees with Diversity, Equity and Inclusion at the forefront of this mission. As a firm we are committed to creating a hiring process which is not only fair, but also welcoming and supportive. As a part of that, we want to encourage candidates to voluntarily complete the following survey which helps us keep track of how we are doing in our efforts.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Please note that all options below are as per EEOC guidelines and definitions.

Race & Ethnicity Definitions 

American Indian or Alaskan Native - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.

Asian - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.

Black or African American - A person having origins in any of the black racial groups of Africa.

Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or
other Spanish culture or origin regardless of race.

White - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.

Native Hawaiian or Other Pacific Islander - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

Two or More Races - All persons who identify with more than one of the above five races.

 

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