Customer Success Manager
We’re looking to hire a Customer Success Manager based in France, Germany, the UK or the Netherlands to join us in our mission to improve human health and quality of life through the development, distribution, and application of advanced computational methods!
As a member of our Enterprise Informatics team, you’ll play a vital role in all stages of the Schrödinger Platform deployment for customers, from initial project scoping through to long term successful adoption. By serving as the bi-directional voice for these customers, you’ll also help drive future product development strategy.
Click here for more information about how the Schrödinger Platform is helping shape the future of collaborative therapeutic design.
Who will love this job:
- A pharmaceutical or chemical enterprise software technology expert who’s knowledgeable about industry best practices and enjoys interacting with medicinal chemists, computational chemists, biologists, and project leadership
- A scientist who understands project management in a corporate research setting (direct experience with pharmaceutical drug discovery is a huge plus!)
- An effective communicator with excellent organizational skills
- A customer-service oriented deployment manager who’s passionate about helping drive user success
What you’ll do:
- Manage LiveDesign implementation projects from early-stage discussions through deployment, training, and growth
- Ensure long-term customer success through use of the Schrödinger Platform
- Collaborate internally with Account Managers, Applications Scientists, Solutions Architects, and the Education team to ensure success of the account by enabling substantial growth and usage
- Help drive the product roadmap and development by working closely with product management and engineering, representing real-world customer needs
What you should have:
- B.Sc. in a life science (M.Sc. or Ph.D. preferred)
- At least three years of experience in a life sciences field related to drug discovery
- Experience with computational chemistry or cheminformatics in a research setting
What we offer:
- A highly motivated international workplace with growth potential
- Internal mentorship and training
- Competitive salary and flexible working environment
- Annual company shutdown in addition to regular vacation days
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