Senior Manager, Community Strategy- Star Trek™ Fleet Command

Scopely is seeking a Senior Manager, Community Strategy to join our Star Trek Fleet Command team in the US on a remote basis!

At Scopely, we care deeply about what we do and want to inspire play every day – whether in our work environments alongside our talented colleagues or through our deep connections with our player communities. We are a global team of game lovers who develop, publish, and innovate in the mobile games industry, connecting millions of people worldwide every day.

This role is responsible for how Star Trek Fleet Command engages players at scale (1-to-many), ensuring that community platforms, communication, and engagement strategies align with player sentiment and business goals. The Senior Manager will partner closely with Marketing and Player Experience (PX) to ensure community insights are reflected in player-facing communication, while helping maintain trust through transparency, feedback, and dialogue.

The Community Strategy team plays a critical role in connecting player sentiment with cross-functional teams, supporting alignment between what Marketing communicates and what players experience.

What You Will Do:

Community Marketing Strategy (Primary Ownership):

• Execute and evolve the global community strategy for Star Trek Fleet Command, including platforms, engagement models, tone, and feedback systems
• Manage and optimize community surfaces such as Discord, Reddit, and social platforms to drive engagement and healthy player interaction
• Support the development of community programs, including AMAs, developer updates, and player-facing initiatives

Cross-Functional Collaboration:

• Partner with Product Marketing to:
  • Provide community insights to inform messaging, positioning, and go-to-market plans.
  • Ensure community considerations are incorporated into campaign execution.
• Partner with Player Experience (PX) to:
  • Align community messaging with player support experiences
  • Support consistent communication during launches, incidents, and high-impact moments
• Collaborate with Product and Live Ops teams to ensure community is informed and prepared for upcoming content and changes

Voice of the Player & Feedback Systems:

• Gather and synthesize player sentiment across community platforms, social channels, and public discussions
• Identify key trends, risks, and opportunities, and share actionable insights with cross-functional partners
• Support feedback loops by helping communicate player concerns, updates, and decisions back to the community

Community-Led Content & Creator Support:

• Support community-led content initiatives that drive engagement and authenticity
• Partner with Marketing and creator teams to align community efforts with broader campaign goals
• Help manage the community engagement calendar, ensuring consistent and relevant player interaction

Live-Service Communication

• Support community communication during key live-service moments, including feature launches, updates, and incidents
• Assist in coordinating messaging across platforms to ensure clarity and consistency
• Actively immerse in the STFC player community on a daily basis, engaging directly to understand player sentiment and inform communication approaches

Measurement, Reporting & Impact

• Track and report on community KPIs, including engagement, sentiment trends, and participation
• Provide regular insights that connect community behavior to player experience and business outcomes
• Use data to continuously improve community programs and communication effectiveness

Team Leadership

• Manage and develop a team of community managers and platform specialists
• Set clear execution standards and support team growth and performance
• Foster a player-first mindset and high-quality community engagement practices
  

What We Are Looking For:

• 6–10+ years of experience in community, social, or player engagement roles, preferably in live-service games or entertainment
• Experience managing community platforms and driving engagement at scale
• Strong understanding of player sentiment, feedback, and community dynamics
• Proven ability to collaborate cross-functionally in a matrixed environment
• Data-informed mindset with experience using engagement and sentiment metrics
• Strong communication skills with sound judgment and player empathy

Bonus Points

• Experience working with large, passionate fandoms (e.g., Star Trek or similar IP)
• Familiarity partnering with Product Marketing and Player Experience teams
• Experience supporting creator or influencer programs

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that!   We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

 

About Scopely

Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.

Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Niantic games businesses — Scopely consistently delivers experiences players love today and return to for years to come.

Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.

Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/. 

Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @scopely.com.

Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice.

Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.