Director of Front Office

Why We're Here

At Hotel Indigo® we serve the curious – people who are inspired by new places, new people and new ideas.  With hotels in culturally diverse locations all over the world, no two properties are the same. Each is part of the pulse and the rhythm of a place, drawing on the story of its local area to inspire every aspect of the hotel, from intriguing design to distinctive local ingredients in our menus. We’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place.

How We're Different

Hotel Indigo, Grand Cayman is an upper upscale lifestyle hotel that opened in the Spring of 2024, offering 282 guest rooms with views across the Caribbean Sea, multiple restaurants, an expansive pool deck and rooftop bar, for a uniquely local experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life’s true riches.

Just as no two neighborhoods are alike, no two Hotel Indigo hotels are alike, and no two Team Members are alike.  We are looking for bright, confident, and free-spirited people to join our team!

What You'll Do

Lead all Front of the House operations, set and maintain the highest levels of guest service, enhance the employee experience and contribute to the achievement of the hotel's financial goals.

Some of your responsibilities include:

• Monitor the guest experience through observation on the floor, guest survey comments and opportunity logs to ensure all guests are fully engaged at the end of their stay. Perform documented daily audits.
• Foster a work environment where all team members have access to an exceptional employee experience.
• Responsible for ensuring all financial and information security processes in the front of the house are followed to ensure successful audits and minimize potential losses.
• Work closely with Loss Prevention to ensure the proper training of the team in safety procedures and keep the safety of our guests as a priority
• Establish processes to ensure training for all employees from onboarding to yearly re-certifications are up to date.
• Lead and attend daily lineups, departmental training / meetings as needed.
• Coach and counsel employees when necessary, using the correct documentation and techniques.
• Ensure all areas receive their schedule in a timely manner based on the needs of the operation.
• Responsible for payroll and purchasing procedures for front of the house departments, whilst ensuring budgetary guidelines are met.

What You Bring:

• 4 years of Front of House management experience, with 2+ years of Front Office Management experience (or similar) within a luxury or lifestyle hotel/resort setting, managing a team of 30+ employees.
• Hospitality Management degree is preferred.
• Experience with Opera is a must, and experience with HotSOS, Alice and Kipsu is preferred.
• Proficiency in Microsoft Office is a must.
• Experience with hiring and coaching team members.
• Experience with purchasing systems/processes and managing a checkbook is a must.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.
• Ability to lift 30 pounds

The salary range for this role is $75,000 to $92,000 per annum.  This job is also eligible for bonus pay.  We offer a comprehensive package of benefits including vacation, medical/dental/vision insurance, pension, free meal at our cafeteria and many other benefits to eligible employees.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

 

Be Yourself. Lead Yourself. Make it Count.