Back to jobs
New

Director of Facilities Operations

Rancho Mirage, CA
Salary Range:  $147,000 to $189,000 based on experience
 
POSITION OVERVIEW

The Director of Facility Operations is responsible for maintaining attractive, safe, and fully operable buildings and grounds, requiring a high level of property maintenance knowledge.

This role will ensure that every aspect of the property's environment from cutting-edge sync rooms to curated art installations and luxury hospitality accommodations is maintained to the highest standard of excellence and sophistication.

All aspects of the presentation of Sensei Porcupine Creek must always meet the criteria standards of company and brand. Accountable for managing budgets, capital expenditure projects, preventative maintenance, and energy conservation with an emphasis on maintaining corporate standards and regulatory requirements. Contributes to the daily operational success of the Retreat and will work towards advancing the ownership’s vision to elevate and innovate in key areas while managing productivity, efficiency and with quality throughout.

This fast-paced, high-touch role will bring expertise in building systems, engineering, and operational efficiency, while delivering a white-glove experience that reflects the property's commitment to innovation and attention to detail. You will manage facilities that rival any luxury property and distinguished cultural spaces, creating an environment that supports excellence at every level.

The leadership In this role will be integral to sustaining exceptional facilities that enable extraordinary guest experiences and administrative operations. Through seamless execution and collaboration with a multidisciplinary team, you will uphold the property's reputation for innovation, sophistication, and excellence while fostering discovery, growth, and collaboration.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

· Drive Innovation: Help shape an environment that extraordinary guest experiences

· Be at the Forefront: Manage facilities that enable transformative work in hospitality and culture.

· Lead with Purpose: Guide the Facilites team and collaborate with experts to create an environment of discovery and excellence.

· Manages, collaborates with and streamlines operations for the leaders of the departments of Engineering, Information Technology, Purchasing, Safety and Security, and has a dotted facilities line to Golf Course Maintenance Leadership,

· Oversee the planning, scheduling, and execution of corrective, preventative, and calibration work orders, ensuring efficient operations and minimal downtime.

· Develop and maintain standard operating procedures (SOPs) and job plans to streamline processes and ensure consistent, high-quality performance.

· Implement comprehensive deferred and preventative maintenance programs, manage equipment inspections, repairs, and purchases to maintain optimal facility functionality.

· Manage day-to-day operations for accommodations, ensuring facilities meet Institute standards and remain functional, aesthetically appealing, and compliant with ADA regulations.

· Lead relationships with external contractors and vendors for facility services, maintenance, construction, and renovation projects, ensuring high-quality execution and timely delivery.

· Oversee the development and implementation of a spare parts program and manage procurement activities for facility needs, ensuring timely approval and cost-efficiency.

· Lead energy management programs aimed at reducing costs and improving efficiency, supporting the organization's sustainability goals.

· Conduct safety inspections, collaborate with Security to address any risks, ensure compliance with health and safety regulations, and provide necessary safety equipment while maintaining accurate records.

· Work closely with, advise, and coordinate with the General Manager on any issues related to property maintenance and landscape operations

· Manage and oversee facilities maintenance and grounds staff, internal and 3rd party

· Ensure and monitor compliance with codes, regulations, policies and standards

· Collect and verify, analyze and report internal facility management data to ensure impeccable maintenance of all aspects of the facilities and grounds

· Plan, direct and manage/oversee facility management and operational technologies

· Continually assess the condition of the facilities and grounds and address all needed improvements expeditiously

· Make decisions and recommendations regarding the most appropriate way to provide maintenance services in a financially responsible manner

· Manage/oversee the acquisition, installation, operation, maintenance and disposal of building systems and structural, interior, exterior and grounds elements

· Maintain up-to-date knowledge of current products and technology for fixed assets

· Manage/oversee the vendor contracting process with regards to maintenance, facilities management and landscaping

· Develop policies and guidelines related to usage and maintenance standards

· Oversee the financial management of the Engineering department & Oversee the budgeting process for facility operations, reviewing and approving expenses to ensure cost-effective management of resources.

· Assist in or lead emergency responses, including after-hours and weekend support, ensuring smooth and safe operations during emergencies.

· Collaborate with vendors and contractors to optimize workspace functionality and aesthetics, maintaining a visually appealing design in line with the Institute brand and overseeing building improvement projects.

· Ensure all required Fire, Life Safety equipment and procedures are in place and regular training and certification is conducted

· Maintain environmental stewardship & sustainability aligned with Sensei standards

· Develop, recommend, manage and oversee environmental impact programs

· Maintain knowledge of all technology platforms and applications required for proper maintenance of facilities and grounds

· Understand the Sensei mission, philosophy and brand standards and develop a team culture around the core company mission

· Ensure standard operating practices (SOPs) are in place and regularly updated, train staff to such standards and maintain accountability

· Lead by example with the ability to mentor, inspire, empathize and establish and communicate clear expectations aligned with the Sensei Culture, brand standards of guest experience and service guidelines

· Be familiar with the existing and emerging health and safety protocols associated with COVID-19 and how such events have impacted our business, guests, and employees

· Maintain and monitor execution and follow-through of agreed upon daily, weekly, monthly and quarterly communication meetings and resulting actions items and initiatives

· Maintain a strong unwavering commitment to ensure employees are well cared for in their daily work and that wellbeing activities and opportunities for growth are provided

· All related duties as assigned by the General Manager

· Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers

· Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner

· Teamwork - Develop and promote teamwork and cooperation among co-workers

· Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.

· Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces.

· Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

· Minimum of five (5) years’ experience actively serving in a facilities engineering leadership role in a luxury hotel/resort environment to include spa and recreational facilities

· Experience In oversight of Information Technology department

· Experience In oversight of a Security Department

· Experience In oversight of a Purchasing Department

· Experience In oversight of Grounds maintenance, Ideally with Golf Course experience.

· Extensive project management experience

· Extensive knowledge of HVAC, electrical, plumbing and general maintenance skills

· Must be familiar with Facility Preventative Maintenance Programs

· Must have working knowledge of diagnostic equipment and machine shop tools

· Must have working knowledge of CAL OSHA, HazMat, and building and fire codes

· Must be strategic and have strong business acumen

· Strong organizational, computer and leadership skills

· Excellent written, verbal and interpersonal communication skills

· Technology and applications such as Excel, Word, Asana, Slack and others

· Ability to recruit, retain, develop, motivate and inspire a team

· Discerning attention to detail, brand presentation and cleanliness

Required Technical / Other Skills and Abilities

· Must possess extremely competent computer and technological skills

· Must demonstrate the ability to read blueprints, tech manuals, and manufacturer's data

Required Licenses/Certifications

· Must possess a valid California's driver's license and an acceptable MVR (Moving Vehicle Record)

About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here.

Traits We Value 

  • Loves a good challenge
  • Resourceful and adaptable
  • A strong sense of curiosity
  • Embraces feedback and constantly seeks to improve
  • Collaborative and knows how to get things done as part of a team

Compensation & Benefits  

  • Competitive compensation and benefits package
  • 401k and FSA plans
  • Wellness Benefit

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
How did you hear about this job? *
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Sensei Wellness Holdings Inc.,’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.