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Claims Lead

San Francisco, CA; New York, NY; Dallas Fort-Worth, TX

About Shepherd

Our mission is to create the first comprehensive platform that combines top-tier insurance offerings with world-class software so commercial businesses can manage risk and prevent losses. We’re starting with the $10T commercial construction industry.

Our thesis is that technology can solve the sustainability challenges facing commercial insurance, and to accomplish this we’re building a platform that incentivizes our clients to adopt the best tools when they buy our coverage. Across construction and other commercial markets, technology is available but fundamentally underutilized, despite the potential for improving loss outcomes and stopping this crisis.

To date, Shepherd has raised $20M+ from top tier VCs including Y-Combinator, Susa Ventures, Spark Capital, Costanoa Ventures, Era Ventures, Greenlight RE and Intact Ventures.

About the Role 

As our Claims Lead, you will play a pivotal role in overseeing Shepherd’s claims processes, acting as the central liaison among TPAs, carriers, insureds, and brokers. You will develop claims oversight policies, enhance compliance measures, and contribute to loss control strategies while driving operational excellence across Shepherd.

We aren't a traditional team, but we are an effective one. We love creativity, hard work, and intelligent people who take pride in everything they do. This is a high impact, high visibility role where you will partner closely with teams across Shepherd to evaluate key questions, solve problems, and drive results. 

We have offices in San Francisco, New York, and Dallas Fort-Worth. 

What You’ll Do/ Core Responsibilities

Claims Oversight

  • Act as the main point of contact for managing the claims process for Shepherd between the Selected TPA, Carrier, Insureds and Brokers.
  • Develop and implement claims oversight policies and procedures with the selected TPA to enhance the processing, investigation and settlement efficiency. 
  • Develop and lead RFP processes for selecting new TPAs for current or prospective programs
  • Establish and execute on claim stewardship schedules with key insureds, ensuring regular communication and service delivery excellence. 
  • Participate in Shepherd internal underwriting, management and quarter close meetings - consistent communication with the underwriting actuarial team on claim results, reserve changes and portfolio trends. 

Compliance & Policy Development

  • Monitor and communicate trends in state litigation and court decisions; providing actionable insight to underwriting and management teams.
  • Advise on forms development and policy language from a claims perspective, ensuring compliance and strategic alignment across all lines of business. 
  • Collaborate with the Compliance Leader on Unit Statistical Reporting for claims and payroll as required by the states and/or NCCI for experience modification promulgation. 

Loss Control / Risk Services

  • Partner with Engineering, Product, Design, Actuarial and Underwriting teams to create claims insights reporting tailored for insureds.
  • Develop in-house loss control programs that address client exposure and loss history, working closely with Underwriting and Customer Experience teams.
  • Provide insight into Shepherd risk services offerings for improving loss controls for insureds

Claims Management

  • Special projects associated with claims handling 
  • Work cross-functionally to implement claims workflows and automation systems that enhance efficiency and transparency.

You would be our dream candidate if…. 

  • Bachelor’s degree in a related field; advanced degree or certifications (e.g., CPCU, ARM) preferred.
  • 7+ years of experience in claims management, risk services, or related fields.
  • Strong understanding of insurance policies, compliance, and state regulations.
  • Proven ability to lead cross-functional projects and develop innovative solutions.
  • Exceptional communication and relationship-building skills.

Benefits

  • Competitive salary plus equity
  • Daily Lunches in our SF and NYC HQ 
  • Commuter benefits
  • 401(k)
  • Full Medical, Dental and Vision
  • Unlimited PTO

The salary range for this role is $165,000 to $195,000 for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Shepherd's total compensation package for employees. Other benefits include stock options, an unlimited paid time off policy, and 100% coverage on medical, vision and dental insurance. 

 

#LI-Onsite

Benefits 

Premium Healthcare
100% contribution to top-tier health, dental, and vision

Unlimited PTO
Flexibility to take the time off, recharge, and perform

SF, NYC, or Dallas Fort Worth Offices
Premium office spaces on both coasts with daily lunches provided

Professional Development
Access to premium coaching including leadership development

401(k) Plan
Competitive 401(k) plan offered

 

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