Operations Coordinator
Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Position Summary:
The Operations Coordinator is a customer facing part of our Operations team with our high visibility Enterprise and MidMarket clients. This position will support the rollouts associated with Enterprise and MidMarket clients by ensuring clear and streamlined communication and processes for franchisees.
Responsibilities:
- Work hand in hand with cross-functional teams to improve processes to support Enterprise and MidMarket clients
- Provide exceptional service to our customers and highly accurate input into our CRM (Salesforce)
- Provide world class customer experience over the phone (~15+ calls/day)
- Look for gaps in the customer journey experience to anticipate potential issues and work to resolve them in advance
- Have a hands-on approach to complex situations/escalations and work to resolve them
- Manage customer and other internal Revel team needs and escalations via phone or email
Requirements:
- Minimum 1-2 years of Operations, Sales Operations, IT support or other customer-facing roles
- Strong experience with MS Suite / Google Business Suite
- Proficient written/spoken English is a must
- Ability to work late evening/night shifts: Mon-Fri 5 pm - 1:30 am
- Experience in a POS technical support environment is a plus
- Experience with ERP (NetSuite preferred) or CRM (Salesforce preferred) software is a plus
- Experience with a ticketing system (Service Cloud preferred)
Benefits
- A growing innovative company with a friendly atmosphere
- Social responsibility initiatives
- Creative, people-oriented, encouraging working environment
- We also have our library, and anyone can order new books
- Office in the city center with parking for cars, bicycles, and scooters
- Private health insurance
- Additional vacation days for each year spent with us
- Solid salary and annual bonuses for the achieved results
- Employee referral program
Salary:
From 1650 Eur/month gross and additional payment for night hours shift.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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