Solutions Architect I

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI  

Role Description:

As a Solutions Architect I at ShipBob, you will be an essential part of the go-to-market team for one of our most important initiatives, apps and integrations, with leading ecommerce-focused technologies and marketplaces around the world. You will act as the technical advisor and/or project manager for both our partnership-driven and custom integrations. In addition, you’ll work hand-in-hand with our sales team to ensure custom integrations for large customers go smoothly, working with some of the most exciting brands in ecommerce. 

The role is heavily project-based, and thus project management experience is crucial for success. The ideal candidate will be comfortable selling directly to customers and positioning solutions around their needs, but also will be able to troubleshoot issues based on deep understanding of ShipBob and upstream systems.  

Please note this role is not a technical support role, nor is it a product manager role. Rather, this role will be responsible for helping our sales and partnerships teams go from “0 to 60mph” across apps and integrations. This role reports to the Manager, Solutions Engineering. 

What you’ll do: 

• Support our sales team for custom integration build outs for large merchants. 
• Researching upstream APIs and systems, and building ERDs (entity relationship diagrams), including field mapping. 
• Build RFPs (request for proposal) for custom work needed for customers to send to SI partners. 
• Work hand-in-hand with the partnerships team across new general-purpose integrations, collect feedback, and translate it back to developers for roll out across our existing and future customer base. 
• Interface directly with customers to collect user requirements and system documentation.  
• Project managing integrations alongside our SI partners, including keeping internal stakeholders well informed. 
• Leverage resources available - SI (systems integrator) partners, internal ShipBob engineers, technical support, and sales engineering - to get projects done on time and on budget. 
• Ensure quality recommendations on architecture by building intimacy with upstream systems (e.g. Netsuite) and ShipBob’s API. 
• Other duties/responsibilities as necessary. 

What you’ll bring to the table: 

• 3+ years' experience in roles that demand both customer interaction and technical prowess (e.g. Solutions, Sales Engineering, technical account management). 
• 3+ years' experience with integration development, APIs or IPaaS systems. 
• Experience building out complex code (ideally, using JavaScript)  
• An established track record of driving cross-functional organizational alignment across groups such as Engineering, Sales, Marketing, Operations and Support. 
• Outstanding analytical and decision-making skills that provide structure to complex and ambiguous situations. 
• Excellent written and verbal communication skills demonstrated through a track record of clearly and concisely conveying information and ideas to all levels of the organization. 
• Ecommerce experience and shipping/logistics experience is a plus. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Flexible Time Off Program 
• Paid Sick Leave  
• Floating Holidays (2 days/year) 
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary of $120,000 for this role. The full base pay range for this position in our compensation architecture is $90,630 - $151,050. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.