Manager, Creator Experience

Join ShopMy – Powering the Future of Digital Marketing

ShopMy is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns to sharing commissionable codes and streamlining communication, we empower the world’s leading brands to build dynamic, high-impact creator programs. Today’s most influential creators use ShopMy to earn tens of millions in commissions from creating monetizable links, collaborate directly with brands and build digital storefronts with millions of products.

We’ve just closed an incredible $77m Series B funding round led by Bessemer, fueling our mission to redefine the creator economy. If you're passionate about delivering exceptional product solutions and shaping the future of digital marketing, we want to hear from you!

About The Role:

ShopMy is hiring a Manager, Creator Experience to lead the strategic management and growth of our top-earning creators. You will serve as the primary relationship owner for a portfolio of influential digital talent, acting as a trusted advisor to maximize their earnings, deepen their engagement, and advocate for their needs across ShopMy.

This role is highly creator-facing and combines high-touch partnership with scalable strategies. You’ll collaborate cross-functionally with Product, Marketing, Client Strategy, and Data teams to ensure creators consistently receive best-in-class support while surfacing insights that shape ShopMy’s growth.

Your Impact to The Role:

• Strategic Creator Partnerships: Manage and grow a portfolio of top-tier creators, ensuring long-term retention and success.
• Performance Insights & Growth: Analyze creator performance data and provide actionable recommendations that drive revenue.
• Cross-Functional Collaboration: Partner with internal teams to scale best practices and serve as an advocate for creators, all to deliver a seamless creator experience.
• Team Leadership: Mentor and support junior team members to strengthen the overall team’s support of Creators.

You Are Energized By:

• Building trusted relationships with high-profile creators
• Turning performance data into strategies that unlock growth
• Anticipating creator needs and solving challenges quickly
• Thriving in a fast-paced, high-growth environment
• Driving measurable results while supporting team growth

What We Are Looking For:

• Bachelor’s Degree
• 4–6 years of experience in customer success, account management, partnerships, or creator economy roles
• Proven track record of managing and growing high-profile accounts or creator relationships
• Strong communicator with the ability to influence and advise top-tier talent
• Analytical and strategic thinker with strong problem-solving skills
• Familiarity with creator platforms, affiliate programs, and digital marketing tools a plus
• Proficiency in Salesforce and Looker also a plus

Our teammates are provided benefits such as:

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Reimbursements up to $200/month to spend on teammate outings
• 401k program (3% automated contribution from ShopMy!)
• ClassPass Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO