Director of Account Management
Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.
The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.
If you want to use your talents to transform healthcare in the United States, come join us!
About the RoleReporting to the VP of Operations, the Director of Account Management will be responsible for the leadership and continuous improvement of the Account Management teams in Georgia and Florida. This role will ensure the achievement of financially sustainable membership growth and employer group retention while providing the highest levels of member satisfaction.
What You'll Do
- Drive the vision and strategic direction of Account Management in the Southeast region, ensuring its evolution aligns with Sidecar Health’s goals
- Own and exceed retention goals, ensuring long-term success and client satisfaction
- Oversee hiring, training, evaluation, and retention of employees within Account Management department
- Develop and implement long term strategies and best practices to shape the future of Account Management
- Provide leadership, strategic direction, and oversight in launching new markets
- Coach and develop the Account Management team to achieve defined metrics and foster a high-performance culture
- Ensure the highest level of service to group members and brokers by monitoring and improving service delivery
- Track key business performance metrics to drive business results and present them to the Leadership Team
- Continuously improve tools, technology, and processes to optimize team efficiency and effectiveness
What You'll Bring
- 8+ years of experience in Account Management, Customer Success or a similar role within the tech or insurance industry, with a minimum of 4+ years in a leadership position
- Bachelor's Degree in in Marketing, Finance, Business Administration or a related field
- Strong client management relationship skills with a proven track record of success
- Demonstrated experience developing and executing strategies aligned with business goals
- Ability to think critically and solve complex problems efficiently
- Strong interpersonal skills, with the ability to collaborate effectively across teams and influence senior leadership
- Strong quantitative and qualitative analytical skills, with the ability to analyze complex data sets and generate insights
- Familiarity with healthcare industry trends and regulations is preferred
- Exceptional written and verbal communication skills, with the ability to convey complex concepts to non-technical stakeholders
- Proven ability to lead and develop teams, fostering an inclusive and high-performance culture
- Open to travel
What You'll Get
- Competitive salary, bonus opportunity, and equity package
- Comprehensive Medical, Dental, and Vision benefits
- A 401k retirement plan
- Paid vacation and company holidays
- Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
In taking a market-based approach to compensation, base pay may vary depending on location. Additionally, base pay may vary considerably depending on job-related skills and experience. The current expected salary range for this position is: $130,000 - $150,000.
Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
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