Technical Project Manager

At Simplify360, it's more than just work. Redefine the future of customer experiences. One conversation at a time.

Simplify360 is now a Nextiva company. Together, Nextiva and Simplify360 are changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

The Project Manager II position is responsible for using Agile tools, practices and principles in working directly with Design, Product and Development managers and their teams to ensure delivery of specific Product initiatives and goals according to specified schedules. For some initiatives, spanning more than 2 or 3 teams, they may work closely with a Program Manager. The Project Manager will drive success of teams by working closely with them to ensure the success criteria for the initiative are clear, work is visible and accurate in Jira, all blockers are removed, dependencies are clear, risks are being mitigated and issues resolved, predictable milestone delivery is understood and the release schedules which support those are clear and maintained.  They will connect with Product Marketing as one of the Product bridges to Launch planning.

Key Responsibilities

• In early planning work with Product, Development and Design Managers to facilitate definition of MVP, estimates and t-shirt sizing to build out a roadmap.
• With an eye on success criteria and roadmap, ensure progress and work required is visible and accurate in Jira.
• Use Jira to provide Executive and Stakeholder reporting.
• Resolve blockers and dependencies for teams.
• Ensure milestones are met and release schedule is maintained to meet objectives and timelines in Roadmap, as agreed to by teams.
• Ability to identify gaps and needed tasks for projects across multiple teams.
• Proven track record of driving projects to successful completion to deliver the intended business value and outcome for internal and external customers.
• Highly detail oriented yet always adaptable to the exciting and demanding environment.
• Manages project and other meeting preparation and execution with ability to effectively run meetings. Drafts agendas, notes, and presentation materials. Facilitates team meetings as needed.
• Ability to drive completion of tasks and projects within and outside the supported teams, with a focus on dependencies through a matrix environment.
• Supports, facilitates, and enhances communication between departments as needed.
• Provides support for the management and control of projects. Drafts change requests, follows-up on open issues/risks and tracks individual task status. Ability to follow all established process, while providing input for potential improvement
• Facilitates team Agile ceremonies as agreed with Team leadership.
• Helps complete the project closure tasks including lessons learned documentation; issues transition; and project document management.
• Maintains standard project management tool documentation utilizing Jira/Confluence
• Knowledge of Agile development processes (stand-ups, scrum meetings, etc.)
• Willing to dive in and complete out of scope tasks if/when able and accept other duties as assigned.
• Ability to accept direction and guidance from multiple superiors. Ability to prioritize work duties as needed to meet senior management needs.
• Strong written and verbal communication skills, with the ability to clearly articulate tasks, risks, and scope depth over multiple projects

Qualifications

• Bachelor’s degree, bonus would be in Computer Science, Computer Engineering, Management or other technical discipline and/ or 5+ years of successful delivery experience or an acceptable combination of education and experience.
• Experience in SaaS and/ or cloud-based Web Technology, Product delivery.
• Knowledge in Product Management, Product Development, Release coordination, User Design and QA disciplines and processes.
• Strong written and verbal communication skills.
• Expert in Jira and Agile principles and practices, with knowledge of SCRUM
• Advanced at planning using Agile such as Advanced Roadmaps in Jira and or previous Agile/Waterfall hybrid environments.
• Sound judgment, with an ability to quickly build Product and business acumen.
• Ability to multi-task and meet tight deadlines, while prioritizing workload.
• Ability to understand technical issues and get the right people involved.
• Ability to understand high-level concepts in both written and graphical forms.
• Ability to utilize standard tools (Office, Confluence, etc.)
• Requires ability to effectively communicate and present to both technical and non-technical audiences, including senior management, across locations and at various levels.
• PMP and/or Agile Scrum certification.

#LI-SC1 #LI-HYBRID

Simplify360 India Private Limited (a Nextiva Group Company)