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Sr. Visual Designer (Remote eligible - Costa Rica)

San Jose, CR

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

We are searching for a high-caliber Senior Visual Designer, a visual ringer and conceptual powerhouse to join our fierce brand studio. Smartsheet is growing in every direction, and we need an "idea engine" who can concept across narrative, experience, and systems. You aren't just an expert in your craft; you possess an insatiable appetite for human insight and the discipline to execute flawlessly end-to-end.

You will report to the Creative Director in Costa Rica. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica. 

You will: 

  • Push the Brand Forward: Create every piece of work with the intentional goal of elevating and evolving the Smartsheet brand identity.
  • Lead & Mentor: Lead project’s execution, reviewing the output of junior designers and contractors to ensure world-class quality and professional growth.
  • Master the System: Participate in the definition and creation of flexible, coherent design systems, and component libraries. Design mood boards, comps, concept sketches, presentation decks, style guides, and storyboards.
  • Drive Full-Cycle Projects: Own projects from initial conception to final completion, deciding the most effective way to present work to stakeholders.
  • Manage with Precision: Manage large-scale projects and deadlines, while helping less senior designers manage their time and resources effectively.
  • Guide the Vision: Eloquently explain design decisions and guide stakeholder feedback to ensure all work stays "on brief" and aligned with strategic goals.
  • Collaborate Cross-Functionally: Partner with technology and project management to ensure designs meet creative, strategic, and technical objectives.
  • Commission Excellence: Identify and commission specialists (artists, photographers, etc.) to bring unique projects to life.
  • Other job duties as assigned.

You have:

  • Strategic Foresight: The ability to see the "big picture," understanding organizational resources and offering solutions within company processes.
  • Proactive Ownership: A habit of anticipating stakeholder needs before they are requested; you take equal responsibility for the final project outcome.
  • Multi-Tasking Mastery: The proven ability to juggle several large, complex projects simultaneously without losing attention to detail.
  • 5+ Years of Experience: Extensive background in mid-to-senior level roles focused on marketing collateral, brand systems, and digital strategy for Technology companies.
  • Expert Craftsmanship: Mastery of Adobe Creative Suite (Illustrator, Photoshop, InDesign, Creative Cloud, Firefly and Express).
    • Bonus skills: Motion (After Effects), Document design (Google and Microsoft Office) and Web (Figma, Zeplin, Webflow, HTML/CSS, Drupal).
  • Cultural Fluency: A deep understanding of global trends and the ability to design solutions that resonate across different regions and languages including but not limited to Generative and Agentic AI.
  • Entrepreneurial Mindset: A "get things done" attitude that balances high-speed iteration with high-quality output.
  • Educational Background: Bachelor’s degree in design, relevant studies and certifications or equivalent professional experience.

Perks & Benefits:

  • Fully paid Health & Life insurance for full-time employees and family members
  • Monthly stipend to support your work and productivity
  • 12 days paid Vacation + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity/Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses
  • Company Funded Perks including a counseling membership and your own personal Smartsheet account
  • Teleworking options from any registered location in Costa Rica (role specific)

 

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

 

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