Insurance Services Lead (f/m/d)

Solaris is a tech company with a full German banking license. Our Banking-as-a-Service platform enables businesses to offer their own financial products. With our straightforward APIs, our partners can access and integrate a wide range of solutions such as digital banking, payments, cards, identification and lending services. As a market leader we are driven by bringing transformational change to the financial services industry.

We love what we do and we love our team. We are 500+ people from over 70 nationalities - a unique blend of techies, fintech enthusiasts, bankers and entrepreneurs from various industries. Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team. We believe and invest in personal growth.

Working model: 

• Full-time or part-time.
• Flexibility to work anywhere in Germany.

Your Role

• Process Establishment & Compliance:
  • Establish, maintain, and monitor mediation and advisory processes to ensure strict compliance with legal information, advisory, and documentation duties (in accordance with § 34d GewO and VersVermV).
  • Ensure all advisory workflows are consumer-friendly and meet regulatory transparency standards.

• Product Expertise & Knowledge Management:
  • Act as the primary Subject Matter Expert (SME) for all insurance products linked to the ADAC portfolio (including travel insurance packages and Payment Protection Insurance - PPI).
  • Ensure relevant employees master specific feature sets and exclusions of these insurance products through regular training and knowledge checks.

• Advisory Quality & Documentation:
  • Guarantee that the assessment of customer "needs and wishes" is properly conducted and documented for every relevant interaction, ensuring audit-proof records even for standardized bundled products.
  • Perform regular quality assurance reviews on advisory documentation.

• Conflict of Interest Management:
  • Establish and monitor mechanisms to detect, avoid, and disclose potential conflicts of interest arising specifically from the combination of credit card products and insurance add-ons.
  • Ensure ongoing compliance with consumer protection regulations regarding bundling and cross-selling.

• Continuing Education Management (IDD):
  • Ensure personal compliance with the mandatory annual continuing education requirement of 15 hours per calendar year.
  • Oversee and document the completion of these mandatory training hours for all relevant staff members involved in insurance distribution.

We'd love to see 

Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team.

• Recognised proof of “Sachkunde” for insurance mediation/advice (as per §34d GewO and VersVermV/§5 VersVermV). You must meet one of the options below: 
  • A) IHK Expert Exam Sachkundeprüfung (passed)
  • B) Equivalent qualification (§5 VersVermV) e.g. Versicherungsfachwirt, Kaufmann/-frau für Versicherungen und Finanzanlagen, Fachwirt/in für Finanzberatung
  • C) Degree + experience, e.g.
  • Business Admin (Banking/Insurance/Finance) / Financial Services Consultant + bank training and ≥1 year relevant experience
  • Maths/Economics/Law and ≥3 years relevant experience
  • D) Other qualification + experience, e.g. bank/savings bank clerk or investment fund clerk and ≥2 years relevant experience
• Fluent in German (C2 - mandatory for legal documentation) and English (Business fluent)
• Deep knowledge of the German Insurance Mediation Ordinance (VersVermV) and Insurance Distribution Directive (IDD).
• Experience with credit card-linked insurance products (e.g., PPI, Travel).
• Ability to interpret complex insurance regulations and translate them into operational processes.
• Ability to explain complex insurance terms to non-expert staff and stakeholders.
• High ethical standards regarding consumer protection and conflict management.
• Identify regulatory risks in product bundles before they become issues.

Benefits 

• Flexible working model: Full-time or part-time possible
• Home office budget.
• Learning & development budget of €1000 per year and a transparent growth framework to support your career goals.
• Competitive salary.
• Monthly meal allowance.
• Deutschland ticket subsidy.
• 28 vacation days, increasing by 2 days after 2 years and 3 days after 3 years with Solaris.
• Opportunity to work abroad for up to 12 weeks per year.

While job ads usually paint an ideal picture of a candidate, studies show that most applicants meet an average of 60% of the criteria. Unfortunately, many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes, but don't necessarily meet every single item in the job description, please contact us anyway. We'd love to talk with you and find out if you might be a good fit for us.

At Solaris, we are committed to nurturing an inclusive environment, where all Solarians feel valued, respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color, ethnicity, religion, sex, origin, disability, marital status, citizenship, or gender identity. We are proud to be an equal opportunity workplace. If you have a disability or special need that requires accommodation, please let us know.

Information on data processing:

DE: https://www.solarisgroup.com/gdpr_notice_de
EN: https://www.solarisgroup.com/gdpr_notice_en

To all recruitment agencies: Solaris does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Solaris employees or any other venture in our ecosystem. Solaris is not responsible for any fees related to unsolicited resumes.