Medical Assistant

Are you ready to be part of a growing, value centric healthcare organization? At SOL Mental Health, we are on a mission to help individuals find healing and balance. Our goal is to increase access to mental healthcare in a safe, inclusive, and non-judgmental environment where our patients and team members feel supported. Be part of a special team of clinicians and support experts in Colorado, Maryland, New York, and Texas!

As a Medical Assistant, you will be a key member of our clinical team and provide top notch service to our patients and team members. You will support our prescribing clinicians, patients, and office operations with a high level of professionalism, accuracy, and timeliness.  

Responsibilities:

Clinical:  

• Triage incoming message requests by acting on them or forwarding on to the treating clinician.
• Coordinate medication refills directly with pharmacies.
• Process Prior Authorization (PA) requests in collaboration with clinicians.
• Call insurance to obtain/verify pharmacy benefits information and check status of PA requests. 
• Send medication refill, change of medication and medication clarification requests to clinicians.
• Triage patient messages and calls about side effects from medications and forward to clinicians as appropriate.
• Triage patient messages and calls to reschedule / schedule / cancel appointments and responding as appropriate.
• Collect patient vitals (HT, WT, BP, RR, and temperature) and document in EMR.
• Collect medication history and allergies to medications, foods and others that may apply.
• Inventory medication samples as per company policy.
• Use, protect, and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Support front office operations and fill in at front desk as needed.

Lab (not currently applicable, but may be in the future): 

• Collect blood / check swab specimens and document in EMR.
• Ship specimens to LabCorp.
• Order lab supplies as needed.
• Inventory of lab (check for expired supply or medication samples).
• Maintain cleanliness of lab.
• Upload lab results to patient chart.

Qualifications:

• Completion of a Medical Assistant program, or relevant experience.
• 1 year of experience in an outpatient setting preferred.
• Electronic Medical Records (EMR) experience.
• High level of professionalism in all aspects of work and enjoy working in a team-based environment.
• Strong, professional verbal and written communication skills.
• Working knowledge of Microsoft office products.
• Strong work ethic with a high degree of integrity, humility, and a positive attitude.
• Must be flexible and comfortable with working in an evolving/growth organization.
• Must be willing and able to travel between clinics each week.

SOL Mental Health offers competitive pay, professional development, a collaborative culture, and a benefits program including PTO, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, and 401(k) plan.

Compensation: $24-27 per hour