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Senior Manager, Technical and Content Development

Remote, United States

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Position Overview

SonicWall is seeking a dynamic and experienced leader to manage a team of technical facilitators and content developers for our Sales Enablement organization. This role will be responsible for driving the creation, delivery, and continuous improvement of high-impact enablement programs tailored to empower our global salesforce and partner ecosystem. The ideal candidate will have a blend of leadership, strategic thinking, instructional design expertise, and technical acumen to ensure that enablement initiatives align with SonicWall’s business goals.

Key Responsibilities

Leadership & Team Management

  • Lead, mentor, and develop a team of technical facilitators and instructional designers to deliver world-class enablement programs.
  • Foster a collaborative and innovative team environment, ensuring alignment with the company’s mission and goals.
  • Manage resource allocation and prioritize tasks to meet tight deadlines across multiple initiatives.
  • Evaluate team performance and provide ongoing feedback to drive professional growth.

Sales Enablement Strategy

  • Partner with sales leadership, product marketing, and other cross-functional teams to identify enablement needs and priorities.
  • Develop a unified strategy for content development and facilitation that supports SonicWall’s sales objectives and partner ecosystem.
  • Drive initiatives to enhance onboarding, technical training, and ongoing education for the global salesforce.

Content Development

  • Oversee the creation of sales and technical enablement materials, including training modules, playbooks, certification programs, and customer-facing resources.
  • Ensure all content is engaging, scalable, and aligned with SonicWall’s messaging, products, and solutions.
  • Leverage data and feedback to continuously refine and improve enablement content.

Facilitation & Delivery

  • Manage and support the delivery of live and virtual enablement sessions, ensuring technical facilitators are equipped to provide impactful training experiences.
  • Promote best practices in adult learning and instructional delivery to enhance knowledge retention and application.
  • Incorporate innovative learning technologies and methodologies to improve learner engagement.

Metrics & Reporting

  • Define and track KPIs to measure the effectiveness of enablement programs, reporting outcomes to key stakeholders.
  • Use data-driven insights to optimize the content creation and facilitation processes.
  • Monitor feedback from sales and partner teams to continuously improve enablement initiatives.

Qualifications Required

  • 5+ years of experience in sales enablement, learning & development, or related roles, with at least 3 years in a leadership capacity.
  • Proven ability to manage and develop high-performing teams, including technical facilitators and instructional designers.
  • Strong understanding of adult learning principles, instructional design methodologies, and technical training strategies.
  • Exceptional project management and organizational skills, with the ability to balance competing priorities.
  • Experience collaborating with sales, marketing, and product teams to develop enablement strategies.
  • Outstanding communication and interpersonal skills to work effectively across a global organization.

Preferred

  • Knowledge of SonicWall products, network security solutions, or related technology industries.
  • Familiarity with enablement tools such as LMS platforms, content management systems, and video production tools.
  • Certification in instructional design or related fields (e.g., CPLP, ATD).
  • Bachelor’s degree in business, education, or a related field; master’s degree a plus.

Key Competencies

  • Strategic Thinking: Ability to align enablement initiatives with SonicWall’s broader business objectives.
  • Technical Aptitude: Comfortable understanding and translating complex technical topics into digestible content.
  • Innovation: Creative problem solver who leverages new technologies and approaches to improve enablement programs.
  • Leadership: Skilled at inspiring and managing teams, fostering a culture of collaboration and growth.

#LI-Remote

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SonicWall is an equal opportunity employer.  

We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

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