Senior Associate Digital Content Manager (Vouchers)

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Role overview:

D2C Voucher Operations Team is part of the Digital Programs team. The Senior Associate Content Manager role will mainly focus on Voucher Processes: Creation; Delivery; Activation; Cancellation; Reporting; etc. as defined by SIE Business needs. They will also play a key role in ensuring that content is quality assurance checked and delivered to the highest standards as well as be a daily point of contact for any queries from other departments within the wider PlayStation® business. The role may include active participation in new Services, Countries, and Product launches related to the Digital Program department’s goals.

What you'll be doing:

• Creation and Deployment of vouchers across PSN and/or PC Content and Services: Game; Wallet Top Up; Subscription, etc. for PSN, 3rd Party Partners, PC store platforms, and Retailers
• Cover promotional content for the PlayStation Network and any other customer facing services as defined by Sony Interactive Entertainment
• Manage future releases calendar involving Voucher activity - Physical & Digital
• Ensuring appropriate business approvals are obtained: Marketing/Legal/Finance
• Liaise with key stakeholders to ensure content deadlines are met and launch schedules adhered to
• Providing support to Customer Service Team with technical knowledge and understanding of the systems to aid trouble shooting
• Provide support with UAT during pre-launch period of new platforms, products, devices, services, and countries
• Testing and validating uploaded content including downloaded packages, metadata, promotional copy, etc. depending upon campaigns
• Act as a primary point of contact to internal and external partners for all matters related to voucher operations
• Play a pivotal role as a subject matter expert for the tools and workflows by providing suggestions, recommendations, and alternatives
• Collaborate with development teams on building best in class tooling
• Act as a mentor and example to other content operators providing guidance and assistance when required

What we're looking for:

• 3+ years (or equivilent) experience in content or voucher management and/or operations
• Organised, logical, and thorough with a high attention to detail
• Understanding of E-Commerce/Digital content environments
• Ability to communicate effectively across all levels: Internal and External to manage expectations
• Strong knowledge of Microsoft Office and Excel required
• Problem solving ability
• Time management/ Able to prioritise work and manage deadlines
• Quality Assurance experience 
• Documenting new and updated run books relevant to operation practices

Desirable Skills:

• Japanese language skills would be a big plus, but not essential 
• Familiar with games industry and related commercial demands
• Familiarity with Confluence or other live wiki-like platforms

Benefits:

• Discretionary bonus opportunity
• Hybrid Working (within Flexmodes)
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.