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Manager, Credit/Operations - GDB

Remote

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

As the Manager, Credit/Operations you will monitor a portfolio of third-party customer accounts to ensure payment of invoices, resolution of disputes and adherence to customer/vendor agreements.  Review and recommend operational changes to improve and automate manual processes.

What you'll do:

  • Review accounts and contact customers to ensure payments are made on a timely basis.
  • Monitor overdue accounts and implement collection strategies. Prepare detailed credit reports for management as needed.
  • Review and release new customer orders on a timely basis to limit account exposure and maximize revenue for Sony Music Entertainment.
  • Review customer deductions in a timely manner, and work with customer service to research and resolve issues. Ensure customer offsets are cleared from customer statements.
  • Research and determine root cause of customer issues and determine corrective action. Work with customer service and warehouse services to identify opportunities to reduce shipment issues.
  • Ensure compliance with local and state tax authorities.
  • Manage largest accounts (i.e. Amazon, Alliance & Target)
    • Track compliance with vendor agreements, issuing credits per contract terms
    • Work with the Customer Service Team and the Offshore Credit Dispute Team to research, track and reconcile customer disputes. Ensure disputes are entered into customer portal, and follow-up for repayment of unauthorized deductions
  • Manage a portion of the Canada accounts receivable, which includes Amazon Canada and portal research.
  • Manage a small portfolio of Provident Accounts.
  • Manage the WNS offshore credit manager and deduction analyst. The account portfolio for the WNS agents is about 130 accounts, with credit exposure of approximately 2M.  Many of these accounts are small independent retail outlets, which require the normal invoice, shortage and inquiry support.
  • Manage the onboarding of new business:
    • Collaborate with the financial operations team to define and execute actions for process set up including Credit, Billing, Accounts Receivable and Collections for the various physical music, merchandise and other revenue streams such as Plain Supply Merch Blanks, D2C, podcast, sync and other new businesses
    • Review processes and functions; recommend improvements to current processes
  • Research and recommend automation/robotics opportunities within the organization.

Who you are:

  • 4 Year College Degree in Business, Accounting or Finance
  • 3-5 years’ experience in finance/accounting role; SAP Experience a plus
  • Advanced Excel skills, including Microsoft Query and Access
  • Excellent written and oral communication skills; ability to communicate effectively to all levels of management and third-party customers
  • Accuracy and attention to detail; strong analytical/problem-solving skills.
  • General ledger analysis and reconciliation a plus
  • A thorough understanding of the music business model, industry trends, and economic conditions that could impact a customer’s financial stability.

What we give you:

  • You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
  • A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 
  • An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 
  • Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 
  • Investment in your professional growth and development enabling you to thrive in our vibrant community.  
  • The space to accelerate progress, positively disrupt, and create what happens next  
  • Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

California based applicants have certain rights under California law. Please see our California Recruitment Privacy Policy for more details.

The anticipated annual base salary does not include any other compensation components or other benefits that an individual may be eligible for.  The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

New York Pay Range

$85,000 - $95,000 USD

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