UX Researcher

Berlin
SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them with the most progressive tools, services, and resources. With over 400+ million tracks from 40 million artists, the future of music is SoundCloud.
 
As a UX Researcher, you will be responsible for planning, conducting, and analyzing both qualitative and quantitative research to uncover user needs, behaviors, and motivations. You will work closely with product designers, engineers & product managers to provide actionable insights that influence the design and development of our product.

Key Responsibilities:

  • Plan and execute user research: including interviews, surveys, usability tests and contextual inquiries to gain insights into user needs & behaviors
  • Analyze and interpret both qualitative and quantitative data, utilizing tools like SQL to query and extract relevant data for research purposes
  • Work closely with designers, developers, marketing & product managers to translate research insights into actionable design and product improvements
  • Advocate for user needs throughout the product development lifecycle, ensuring that user-centered principles are integrated into the design process
  • Synthesize research findings into compelling presentations, journeys, and user profiles that communicate insights effectively to stakeholders at all levels
  • Stay up-to-date with industry best practices, new research methodologies, and tools, etc

Experience and Background:

  • 2-3 years of experience in UX research with a strong portfolio demonstrating expertise in both qualitative & quantitative research methods
  • Very strong understanding of design & UX principles
  • Strong written and verbal communication skills, with the ability to present research findings clearly and persuasively
  • Basic knowledge of SQL and experience querying databases to extract relevant data for research purposes (experience with tools like SQL Server, MySQL, or PostgreSQL is a plus)
  • Strong experience with various research techniques, including usability testing, surveys, interviews, and ethnographic studies
  • Ability to analyze complex data sets and draw meaningful conclusions that inform design and product decisions. Experience with segmentation is a big plus
  • Proven ability to work effectively with cross-functional teams, including designers, engineers, and product managers
  • A degree in a relevant field (e.g., HCI, Psychology, Anthropology, Design, or similar) or equivalent work experience

Nice to Have:

  • Experience with advanced data analysis or statistical methods
  • Knowledge of UX design tools like Figma, Sketch, or Adobe XD

About us:

  • We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
  • We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
  • We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard.
  • We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities

Benefits:

  • Not located in Berlin? No worries, we offer extensive relocation support including allowances, one way flights, temporary accommodation and, by partnering with Expath, on the ground support on arrival
  • Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
  • Employee Equity Plan
  • Generous professional development allowance
  • Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
  • We offer free German courses at beginning, intermediate and advanced
  • Various snacks, goodies, and 2 free lunches weekly when at the office

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.

At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.

Create a Job Alert

Interested in building your career at SoundCloud? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Select...

When you apply to a job on this site, the personal data contained in your application will be collected by SoundCloud Inc. (located at 2 Gansevoort St., 6th Floor, New York, NY 10014, USA) if you are applying from the US and SoundCloud Global Limited & Co. KG (located at Rheinsberger Str. 76/77, 10115 Berlin, Germany) if you are applying from outside the US (“SoundCloud”). SoundCloud's data protection officer can be contacted by emailing dataprotection@soundcloud.com. Your personal data will be processed for the purposes of managing SoundCloud’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under the regulation of the GDPR and BDSG, as necessary for the establishment of an employment relationship.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by SoundCloud to help manage its recruitment and hiring process on SoundCloud’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The organization provides an adequate and sufficient level of protection in accordance with the Data Privacy Framework in conjunction with the EU adequacy decision.

Your personal data will be retained by SoundCloud as long as SoundCloud determines it is necessary to evaluate your application for employment, which typically does not exceed a period of six months from hiring an applicant for the advertised vacancy. If you would like us to take your data into account for future job advertisements, please let us know separately. With your explicit consent, we will retain your data for a maximum period of twenty-four months.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability and the right to object. You also have the right to withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. In addition, you may lodge a complaint with an EU supervisory authority.

Demographic Questions Germany and UK

Diversity, Equity and Inclusion Mission at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with.

We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.

In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider the following questions. Your answers will be anonymous and will not be tied to your application. 

Select...