Onboarding Specialist

• Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

As an Onboarding Specialist, you will play a strategic role in leading and managing the client onboarding experience for Point of Sale (POS) implementations. You will act as a trusted advisor, guiding clients through all phases of onboarding, ensuring seamless integration and system readiness. This role requires independent discretion and decision-making to optimize implementation timelines, drive client engagement, and contribute to business process improvements. Your success will be measured by key performance indicators, including time to install, activation rates, and client satisfaction scores (NPS/CSAT).

On a daily basis, you will:

• Serve as the primary consultant for new clients, managing expectations, implementation timelines, and success strategies
• Act as a subject matter expert (SME) in restaurant technology solutions, advising clients on best practices for optimizing their POS setup
• Proactively manage client escalations and apply critical decision-making to resolve onboarding challenges
• Lead client discovery and configuration sessions, ensuring customized POS setup based on business needs
• Manage cross-functional collaboration with Sales, Product, and Technical Support teams to drive timely and accurate implementations
• Oversee system testing and quality assurance before activation, ensuring seamless functionality
• Own continuous improvement initiatives, providing insights and recommendations to enhance the onboarding process
• Analyze client feedback and implementation metrics to drive strategic adjustments in onboarding operations
• Monitor performance against KPIs, ensuring alignment with business goals and client expectations

What skill are we searching for?

• 5+ years of experience in restaurant operations, hospitality technology, or SaaS onboarding
• 2+ years in a client-facing implementation, project management, or consulting role
• Strong ability to exercise independent judgment and problem-solving in a fast-paced, dynamic environment
• Proven experience managing business process improvements related to client success and onboarding
• Advanced proficiency in CRM systems (Salesforce preferred), virtual training tools, and POS technology
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
• Strong understanding of restaurant management systems and software solutions, with the ability to effectively train others on their use
• Excellent communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
• Proficiency in virtual training platforms such as Zoom, Microsoft Teams, or WebEx
• Exceptional interpersonal skills, with the ability to establish rapport with clients and adapt training approaches to meet individual learning styles
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively
• Demonstrated problem-solving abilities, with a proactive and solution-oriented approach to addressing client questions and concerns
• Excellent note-taking skills, with the ability to maintain thorough and accurate documentation of training sessions and participant feedback
• Proven ability to convey complex step-by-step instructions in layman's terms
• Ability to maintain professionalism amidst a vast range of client personalities

Here’s a bit about what we have to offer:

• Competitive pay: 8100 - 10100 PLN gross on CoE 
• Fully paid private healthcare in LuxMed
• Access to the Worksmile platform with a monthly top-up 
• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
• New, modern, bright and comfortable office space in the city centre 
• A lot of free parking spots around the office
• Access to the company’s library
• Great working atmosphere
• Chill out room with a PlayStation, table tennis, and mini gym
• Free snacks and beverages in a kitchen
• Company parties and social activities
• Employee referral program
• Relocation Package within Poland

The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address:
poland-rodo@spoton.com. We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: https://pl.spoton.com/privacy-and-cookies-policy.

Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, 31-401 Kraków; adres e-mail do kontaktu:
poland-rodo@spoton.com. Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie:
https://pl.spoton.com/privacy-and-cookies-policy.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

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